Compare the Man And Van

Don't book if you want a smooth move. My van never arrived, despite the company sending me a text saying my driver will be arriving in 1 hour. I was given no contact details for my driver so could not check what was going on, instead I had to wait around for 3 hours and eventually had to book another van through a different company for an extra 50. There is no contact number for the company so you can't reach out to them for support. Instead you have to fill out a form and just hope they will respond to you. Really disappointed with the service I received, and this made an already stressful move even worse. Will not be rebooking.
Apr 30th, 2023

Terrible Service, I booked a large van and 2 people to do the job, and once they got there halfway through the job, they said I had to pay extra 40 cash "in hand and no tax" and 10 cash for congestion charge which I already paid online with my booking because it was to much for them and they wouldn't carry on otherwise. At that point I had to pay because I did not have choice. I emailed and spoke on the phone to the company to explain what happen, and the Company got in touch with the driver who told them that I tip them because I was happy with the Service, which I was shocked they could believe that I would complaint If would give a tip on my own decision? Their solution was to put me in contact with the driver to discuss it, which at this point I gave up, because I don't know what solution and arrangements should I find with the driver who was the person the stole my money in the first place. What a Fraud!!! Never Again, avoid this company, they steal money and they claim you tip them, Police authorities should be involved in this organisation.
Apr 29th, 2023

Appalling Service!!! Me and the family are in the process of moving home. Me and my wife booked and paid for a removal job via your company on the Monday 17th for today Friday the 21st of April. A confirmation email was sent and money taken to confirm the booking which was scheduled for today at 12pm lunch time. We have spent all week packing up our entire 3 bedroom home. Literally everything is boxed and bagged ready to go. Today at 11.45am, 15 MINUTES before the van was suppose to arrive we receive a call stating that the van we have booked will not arrive, they will try and get a van for 2pm later today. You can imagine, if you've ever moved what we must have been feeling? So we wait, at 1.30pm we receive another call stating they were not able to find a driver since the 18th, the day after we booked and had the job confirmed. The alarming part is no one in your company had the decency to contact us to let us know, other than 15 MINUTES before the van was due. No communication whatsoever! The customer service person we spoke to stated we can continue to look or cancel the job, I want to know on what planet is that helpful? I want to know why no one contacted us to inform us that this job could not be done? I asked to speak to a manager, I was put on hold for 20 minutes and the same woman returned pretending to be a manager. This level of customer service is absolutely unacceptable. Due to this we have not been able to move home today, Iv'e had to book a van for tomorrow with additional money due to the refund you have processed will not arrive for 7-10 days. Me and my wife have had to take the day off work tomorrow now which will result in both of us losing a days pay for unpaid leave, we planned for today and not for tomorrow which is why we booked for today's date. I have not experienced such poor customer service ever, 0 compassion, understanding or effort to resolve or compensate us for completely ruining what should have been an exciting day for me and my family. I would like an explanation and for you to acknowledge and take accountability for this shambles.
Apr 19th, 2023

Missed the reviews. To my cost. My driver never showed up. He is not answering his phone. Company complaints is an online automated service that gives no feedback. Utter joke. AVOID LIKE THE PLAGUE!!!
Apr 12th, 2023

Scammers do dont book this company
Mar 30th, 2023