Johnsons Volkswagen Sutton Coldfield

John Reddin was amazing - an absolute pleasure to deal with from first call through to picking up the car and even a call the next day to see how our drive home was - a true gent who was so pleasant and a good laugh to soend out afternoon with. He made getting through the oft stressful process of buying a new car incredibly easy.
May 2nd, 2023

Just completed a full service and Haldex service. Alex kept me informed through the day. Excellent service. Car run's a dream after the services. Good value too.
Apr 20th, 2023

Johnsons Volkswagen Sutton Coldfield staff were good because they where very helpful and friendly
Apr 16th, 2023

Apr 9th, 2023

Please don't buy approved (used) car from Johnsons Volkswagen Sutton Coldfield. You will find contradiction between Johnsons Volkswagen Sutton Coldfield and Volkswagen UK. I have purchased an approved (used) UP! from this dealer in Oct 2022. It was first registered before Aug 2015 and was regularly used each year until it was sold to Johnsons Volkswagen. Volkswagen UK asks its customers to replace cambelt every 60000 miles or five years for cars registered after 2009 (depending on which comes first). I am not an expert in cars and the reason why I want to buy approved car from approved dealer is that they will make sure everything would be checked ok. Two months after purchasing the approved car, I went to Johnsons Volkswagen Birmingham for routine annual car service and was told the cambelt need immediate replacement (or else it would pose a threat to safety). The price was around 825 GBP with labour (double the cost you find elsewhere). I have reached out to the customer service for explanation. It is very exhausting to find them, and they are avoidance. Volkswagen UK told me the cambelt needs to be replace like what Johnsons Volkswagen Birmingham had told me. On the other hand, Johnsons Volkswagen Sutton Coldfield said my cambelt is lifetime and doesn't need replacement. I hope you will find my comment useful and please don't make my same mistake again. If there is an option to give 0 stars to Johnsons Volkswagen Sutton Coldfield and Volkswagen UK, I will do so.
Apr 29th, 2023