The Fragrance Shop

Really lovely customer service and helpful advice. Went into the store to find a perfume to use on my wedding day - Katherine was particularly helpful and spent the time going through the different scents to make me feel really comfortable with my decisions. She also recommended the scendaddict feature which seemed really exciting and definitely something I can use long term.
Mar 28th, 2023

The staff is amazing, very friendly and helpful but the store oh my god, freezing, the staff was literally shivering, couldn't stay longer than 10 min, just buy the perfume and get out of there. Bless them, they should think of making it bit warm tbh.
Mar 25th, 2023

Klevi was absolutely wonderful. I cannot praise this lovely lady enough. She was so accommodating as soon as we entered the store. We need more of Klevis warmth and energy in life as she really created the most amazing customer experience! xxxx
Jan 31st, 2023

Most helpful wonderful staff
Jan 26th, 2023

Mary at Sutton Coldfield branch was an exceptional lady. So professional and personable. She got to know me as a person and directed me to the fragrances she thought I may like, and I did! In fact I was in the shower the next day and my shower thought was how amazing and correct Mary was about a particular fragrance we had discussed the day before. My shower thought was Im going back to Mary and purchasing that 90 fragrance which I did that same day. Made me feel special and made sure I was happy. This is what you call customer service. I left with a smile on my face and enjoyed the rest of my day. Thank you to Mary and the team at this Branch as you have always been consistent in the service you provide. Thank you for you. X
Jan 14th, 2023