Malcolm Gray Optometrists

I live in London but been using Malcolm Grays for years after initially visiting them when seeing family who are local. The staff are brilliant and welcoming - I must be on my third or fourth pair of glasses/sunglasses. Wont go anywhere else now!
Mar 30th, 2023

Fined for pulling in to a space and moving within 5 minutes as I was told by someone that I couldn't park there. The shop was not even open at this time but I was still fined within days of this, I was pretty certain that a company such as Malcolm Greys would have a sense of fairness and would maybe have considered 5 minutes as a slap on the wrist and not to send a fine out. When I have called Malcolm Grey to discuss this I have been palmed off by receptionist who says this has nothing to do with them, I said well you request the parking system to be put in place do you not, and they agreed...so therefore it should be at your discretion to decide whether or not someone is deserved of a fine instead of allowing a third party to make those decisions for you. Your rating on google is plummeting very quickly and after reading it seems all to be related to the parking fines that the THIRD party are handing out willy nilly. If I were you I would have a long think about whether or not the parking fines are worth the integrity of your company as a whole. I would not be supporting this small business as they obviously cannot understand that people make mistakes, and a small error such as parking in one of there spaces will land you with a large fine...not to mention that this is in the middle of a cost of living crisis.
May 1st, 2023

Had to give a STAR to make the post! My son was looking for glasses and pulled onto their empty car parking area outside Malcolm Gray opticians to look through the window as they were closed as it was late in the evening. Today we have had to stop the County Court Action being taken by the company Malcolm Gray use and pay 256.56. I will now make a point of bringing to the attention of anyone who will listen not to use this company.
Apr 26th, 2023

You should make it clear that you will be fined 100 by pulling into a parking space, even if its for a matter of minutes. Scamers!
Apr 25th, 2023

Trying to support a local business to book an eye test, yet receive a 60 parking fine in the process. Safe to say, I wont be returning.
Apr 19th, 2023