Flames Fireplaces

From start to finish Paul and the team have been superb, great advice and guidance, as promised the finish is amazing, i am so pleased with my new log burner and fire surround it has transformed my lounge. The team who installed it have been professional, quick and very tidy, a true pleasure to do business with would totally recommend
Apr 14th, 2023

Expensive; quoted 2065 to exchange a gas fire. Fireside factory( Redicap trad est) Same fire 650, fitting 150. Saved 1265. Pays to shop around....
Apr 8th, 2023

Had my gas fire serviced by Flames. This cost 75 for about 20 minutes' work but I suppose it's normal for tradesmen to charge an hour's work for any part of an hour, so that was fair enough. I was told by the engineer that parts of the pilot assembly needed replacing. The engineer said this was a cheap part that was fairly quick to replace, but when the quote from the service manager Paul Hughes came through it was very high. I called to ask for a breakdown of the cost but Paul refused to do this and refused to tell me which parts he'd be ordering - we were basically told to just accept the price he'd quoted blindly or go elsewhere. I would have thought if I pay for a service of my fire it at least entitles me to know which parts are faulty, if any. If you want to be overcharged, kept in the dark and spoken to rudely, then by all means use Flames for your gas fire servicing needs. Otherwise I'd recommend looking elsewhere.
Feb 9th, 2023

This is a well located shop, Ideal for public transport as bus stops right outside for all locations plus plenty local car parking. Plenty of fires /fireplaces on display. The thing here is,you get good service and attention. Nice people who attend to you.
Jan 3rd, 2023

Nov 18th, 2022