Char Wallah Tea - Loose Leaf Tea

Avoid at all costs take your money and no goods. Think they might have gone bust
Dec 19th, 2021

I used to love going in and drinking tea with my mum/buying some to take home and since their cafe closed I decided to order my favourites from their online shop. Unfortunately it has been 4 weeks and I haven't recieved my tea or a refund, they're not answering my emails, facebook messages or request forms on their website, when I called after stating my name I didnt even get to finish the sentence and the person on the phone hung up on me. I believe the online distributor is separate to the couple that ran the cafe. It's very unfortunate but I wouldnt recommend anyone purchase online. I hope at some point they'll be able to reopen or change their distribution to be more reliable.
Dec 6th, 2021

Ordered online over the bank holiday but I still have not received my order. The number on the listing is to their distribution centre in Minworth and they are just the distributors, can't help with customer issues. Emails keep bouncing back as undelivered. Trying to get to the store but not open on weekends makes it tough to get over there while working. Will be chasing a refund with the bank if still undelivered by the end of the week.
Jun 21st, 2021

Worst experience I have ever had buying online! Purchased some loose teas and paid for next day delivery. 1 week later and still not had my delivery. Was finally advised after phoning 4 times, they had had some issues and was told I would get a refund. Did get sent 3 samples as an appology but now almost a month later and still no refund. Phone number doesnt even go through to them its for a distribution company.
Feb 17th, 2021

Ordered online and arrived the next day. Excellent service and easy to use website. I ordered Earl Grey Blueflower and I wish I ordered more!
Oct 31st, 2019