DVSA Theory Test Centre

The lady at the desk was welcoming and friendly but also clear and specific with instructions, she had a calming yet firm tone of voice. As all people visiting are nervous I found this helpful
May 3rd, 2023

Very professional and very kind and polite staff. An overall great experience. Also delighted Ive passed with my first attempt. Good luck everyone and read the rules about the centre then your experience should be fine.
Apr 30th, 2023

Apr 18th, 2023

Firstly I am not here to criticize anyone or to belittle anyone , just going to state our experience yesterday - Thursday 09th of March 2023. My sons test was at 6pm, he set off from home 2 hours before his test snow was between 2 & 3 inches about this time, buses were still diverted and stopped halfway, so he walked the last one and half mile through the snow. He arrived at the test centre at approximately 5.54pm. Approached the desk and told the lady he was here for his theory test. to which he had the following response you are late and have to book your test again he explained to the lady the weather is bad and his experience and also Im not late the test was at 6pm and he had 6 minutes left. She said you have to arrive 15 minutes before so he was sent away unfortunately. I am not here judge or belittle anyone, Im sure DVSA employ professional people with more than adequate training for their roles, but in my humble opinion I would suggest the following; 1. Please be slightly compassionate & flexible if you objectively know there is a genuine reason why someone is late. 2. Why would you give a set time, then say come 15 minutes before, if you dont, we wont see you? Today I will be at work and its snowing again, anyone who comes in late for their appointment they will be seen, I will be compassionate and will try to understand their experience. Thank you for listening .. and have a safe journey home.
Mar 23rd, 2023

Mar 9th, 2023