Hawthorns Surgery

I have never liked going to the doctors but I have a great Doctor who works at a poorly managed surgery. The receptionist on my last visit took the advantage to speak to me in a rude and confrontational manner when I wasn't well and feeling at my best, instead of doing their job which is greeting me and providing me with instructions. They demand respect on the signs at the front desk, yet they give no respect to their patients. The rash and poor behaviour of the untalented receptionist makes me want to look for a new surgery, instead of dealing with a clear and present attitude problem the next time I need to go to the doctor.
Feb 5th, 2023

Extremely good
Dec 31st, 2022

Have been a patient here my whole life and have always found the doctors great and receptionists are always helpful, however We have recently had a dr kataria who I find very abrupt, dismissive and rude during her phone call. Also other doctors here I find have been helpful in inviting you to the surgery to be seen if required, however with dr kataria it seems a quick 2 minute phone call, a tickbox exercise and along you go being no further forward, feels like a waste of such a valued appointment when its so difficult to get one in the first place
Nov 29th, 2022

Nov 24th, 2022

Oct 28th, 2022