HSBC

Good service and nice people
Apr 15th, 2023

2002 Outstanding service today. Paul helped me re activate my account he was so good went step by step 2001 Had a wonderful young man teach me how I could change my information online. As some things you can't do on an app. He was very patient and walked me through it step by step. Also manager made sure everyone was safe while in the bank. Over all everyone I delt with today. Gave 100% fabulous customer service. Was a pleasure to go to today. Thank you
Oct 29th, 2022

Self service machines for cash and paying-in. Some staff still available for help and advice.
Sep 13th, 2022

May 29th, 2022

What an ill conceived and poorly executed idea of removing counter services and substituting people with machines! The cash depositing machine had chewed up the notes of the customer in front of me resulting in 3 members of staff then taken off the shop floor to retrieve her money from the back of said machine. With only one machine in branch able to perform this critical task and out of action for about 10 minutes, a lengthy queue formed, the only other option presented by staff being to pay in at the Post Office. Conversely at Santander a couple of doors down they have counter services and all 4 of their machines can deposit cash, pay in cheques, withdraw cash, print statements blah blah blah. Who would have thought that a machine could multi task? HSBC take note this is what happens when you prioritise technology (and do it badly!) over staff and more importantly your customers.
Jul 1st, 2022