Sutton Central Library

Good place for studying, Internet or renting books
Apr 19th, 2023

Helpful staff
Apr 13th, 2023

Rude and inconsiderate staff, have been double booked many times. Because of their own errors of writing out too many replacement cards for lost tickets, they cancelled my booking, and replaced me with someone else. This has happened 3 times now. They cancelled my booking even though I signed in 2 hours prior, while I was currently sitting in my assigned seat. There were no other spaces in the library available, and I was told to leave, telling me I had no choice but to give up my seat for the new person. There are many people who come in here revising for their GCSES and me personally, my A-Levels, in less than a month. The way the librarians and staff treat people is unnecessarily rude, consistently acting as if we all are destructive and loud, while all we want is to have a quiet area to study. Their new ticket and booking method is usually effective, but ever since the website has been down for a week, they get very annoyed and rude when trying to book seats in person. The new ticket system has many flaws, and the amount of times people have been double booked is atrocious.
Apr 6th, 2023

People come to the library to study, and although the booking system was a smart idea, it has made coming to the library difficult. I understand the need to control the number of people at the library, especially teenagers. However the website had been down for a week, and when you try to book with them in person they give you attitude as if its somehow your fault. Their phone line is always off, no one has ever attended my phone call. Not to mention they will randomly cancel bookings and give the seat to other people despite you already being there, and then once again be rude with you.
Apr 6th, 2023

Apr 6th, 2023