Surrey Docks Health Centre

10/10 health centre. Saw my GP not too long after the time of appointment which is more than understandable due to the place being busy. Both the doctors and the reception staff are always so professional and friendly and take pride in their jobs. The place was very clean. It was also very easy to show that I had arrived for my appointment using the touch screen in the reception.
May 3rd, 2023

Apr 22nd, 2023

Apr 22nd, 2023

Very poor performance of late. I called for a referral for my son a couple of weeks ago and was told will be actioned. I waited more than two weeks expecting a letter to come through. Nothing, called reception whom said referral has been made now and got through a text confirmation for the 1st time. Today got put on triage for other various issues for my 4 year old son, when doc called to ask what the problem was. I said I had several, Caroline Bell was dismissive and said she can only listen to one because she has other patients waiting and doesnt have time to listen to them all. She asked me to just tell her to pick a main problem. I asked will I need to book another triage for the other problems? What has this come to? Pick your worst problem and ignore the rest? All of them are medical needs and require attention how is it possible to pick one! That is the most absurd thing Ive heard! My son as developing allergies and I flagged this but it was not at all addressed! What kind of pick and chose your illness service is this?. I am a patient too, and waited just like all the others to be seen and deserved the time to address all issues and not rushed through! Appalling!
Apr 21st, 2023

This practice has issues like all severely underfunded or privatised NHS services, but the GPs Ive had the pleasure to meet were kind and made sure to explain and listen to my concerns. I really like this surgery :) Bad reviews tend to be written far often than positive ones, and I wanted to balance that out a bit.
Apr 13th, 2023