Robinson Heating & Plumbing

I've been waiting long enough to write this review because I wanted to have all the evidence in place that they did an appalling job to install my new Viessmann Vitodens 100-W boiler. First off, I came across this company by doing some research on the web trying to find Viessmann installers in the North East and I based my choice on the good reviews, which at this point, I don't quite understand. I called Steven Robinson to give me a quote of the new installation and he seemed very experienced. He described the job to be done and after I received the quotation I was happy for him to proceed as it was quite a competitive price. I was a little surprised when I opened the door the day the work was agreed to start and only see a group of young workers. I trusted they were qualified and accepted that they did the job. That was a massive mistake. The job took four and a half days for them to complete even when they were a crew of four and they rushed to complete it. The last day of work they were desperate to leave my house provided the poor job they did. Since the first minute after they left, I became a nuisance for them and all because the problems started as soon as they finished. First thing was that they didn't check all radiators were heating up properly. I called them and sort out the problem, although they made me buy a radiator valve that they didn't finally use. The next problem was more serious as they forgot to tighten one of the pipe joints in a cupboard and caused damage to my living room ceiling which was fixed by a painter decorator they provided, although the ceiling now does not look is it used to. Finally, a leak in the water condensation flue occurred and, at this point, they refused to answer my calls. Provided all that happened I decided to call another gas engineer to service my boiler after a year and that was the definite proof of the awful job they did. He described the work as amateur and spotted a number of serious issues: - Too small pipes do not provide enough flow to make downstairs radiators work properly. - A bent section of a grey plastic flue in the boiler (shown in one of the pictures attached) can freeze up in a harsh winter and cause damage to the system. - The black exterior pipework is absolutely innecesary and looks ridiculous (again can be seen in one of the pics). Also it wasn't properly attached to the wall and is leaking condensate water on my patio. - The condensate water flow is directed to one of the drains in my property which causes pollution of fresh water due to this waste being acidic and can lead to a fine of thousands of pounds. - They didn't attach a filter to the boiler which made me lose 5 years of the warranty. - New pipework wasn't connected to the gas main from the right place. - They used cheap materials (plastic pipes instead of copper ones). I also realised they are not listed as Viessmann trained installers although they state the opposite on their website. Regarding the fact Steven Robinson sent a group of young people, it is absolutely alright to delegate work to them if they have the right qualifications and experience, which I don't think they have at all. On top of that, he didn't even turn up to supervise nor ask me for feedback. To sum up, they clearly didn't know what they were doing, so I'm now in a position that I will need to invest a significant amount of money to get all of this amended, so if you're thinking of installing a new boiler my advice is to avoid Robinson heating at all costs Service: Water heater installation
Apr 11th, 2022

Positive: Professionalism, Punctuality, Responsiveness
Mar 26th, 2023

Never rang back
Jan 4th, 2023

Positive: Quality
Nov 6th, 2022

Phoned for a boiler service. I said I might need a new timer unit too as it's a bit intermittent and was told to ask for a boiler repair next time not a service (I still needed a service)as the engineer wouldn't be pleased if he came out and it needed a repair. Strange comments. Obviously I declined to use his services.
Apr 26th, 2022