Blackberries Patisserie

An amazing lemon flavoured 70th birthday cake for my husband. Decorated beautifully with care, taking my choice of colours and themes into thoughtful and imaginative consideration. Highly recommended
Feb 19th, 2023

I used to really enjoy coming to Blackberries for a treat every couple of weeks. I messaged the shop on Facebook asking if they could make up some custom cheesecake pots as they are my favourite item they do, they said sure and that we could sort it out when I came by on the afternoon to buy the cheesecake pots they had that day. The owner then spoke quite rudely to me when I asked for only 4 pots, please note they didnt specify in their messages or anywhere on their socials that there was an order limit. There was another customer in at the time and I was absolutely humiliated. I compromised and asked them to just put aside a few pots they had already planned on making, and came in today to pick them up. When I asked the lovely girl behind the counter what cheesecakes they were doing this week, she had to ask the owner, who said quite brashly again I have no idea. It was clear she was extremely annoyed, although I cant fathom why? I have been a loyal customer and have made a point to visit whenever I can since they moved into Houghton Business Park, but the attitude of the owner is quite clear that if you cant afford to buy large amounts then she wants nothing to do with you. Only giving 2 stars as the desserts are most of the time very nice, but the customer service you get leaves a bitter taste. Ill just start making my own cheesecakes from now on.
Jan 28th, 2023

Dec 20th, 2022

This has to be one of the best cake shops in the North-east. The food is amazing and the staff are lovely.
Nov 24th, 2022

My go-to place for delicious pastries. There's something for everyone; cakes, brownies, blondies, tarts - all beautiful to look at and even better to taste. The staff are all lovely and go above and beyond. I want to say a big thank you for specially making more Malteser brownies - they were for my dad's birthday and he was over the moon as they're his favourite :)
Nov 18th, 2022