Direct Boilers

We had a full boiler installation done to a fair standard, approx 8 years ago, regular maintenance, except 2 years due to Covid-19. January this year we got in touch as our pressure kept dropping, and we're told it was the lung which was replaced and boiler serviced. WE WERE TOLD BY OWNER SIMON THIS WOULD RECTIFY PROBLEM, WE WERE NEVER TOLD SOON AFTER THE ISSUE WAS RECTIFIED IT WOULD HAPPEN SO SOON AGAIN Within a month pressure dropped again in cold weather and just again in April. We got in touch for assistance and a call out to look at problem and have been IGNORED and SNUBBED, and basically DID NOT WANT TO KNOW, wife tried on numerous occasions for Simon to ring back(owner)never did, when wife did get through SECRETARY,was very ABRUPT And INHELPFUL, and when wife said not happy with response for service, was told OKAY GOODBYE, absolutely shocking and disgraceful quick to take your money for work and serviceing your boiler,but very poor aftercare. YOU WANT GREAT SERVICE AND VALUE FOR MONEY GO ELSEWHERE Services: Heating system repair, Heating system maintenance
Apr 29th, 2023

Very professional
Jun 20th, 2022

Services: Heating system installation, Heating system repair, Heating system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jun 19th, 2022

Great service, from initial contact to engineer coming. Cannot fault the company and readily recommend.
Mar 3rd, 2022

I spoke to Simon yesterday and explained the problem that my tenant was having with his boiler. Simon knew from the symptoms I mentioned what the problem was and even guessed correctly what make the boiler was. I had previously spoken to 3 other boiler companies and none of them had a clue what the problem were not able to give me a date when they could attend even though the tenant has had no heating or hot water for a few days. I am continually amazed by the gulf between poor quality tradesmen and excellent tradesmen in most trades, and even more amazed when I find and excellent tradesman who also offers excellent service- so rare these days! As a hands on landlord with only a few properties I do most of the work on sites with the obvious exception of gas, electrics and roofing. I am therefore able to recognize excellent work and service when I see it. I am now relieved that I now have excellent tradesmen to call on in all the above 3 disciplines. Service: Heating system repair
Dec 12th, 2022