Enterprise Car & Van Hire - Sunderland

Apr 26th, 2023

Good morning. I received a car from the manager called lauri. I just want to say how professional and caring this lady was to me. Customer service was 5 star. I honestly can't give her enough praise. Your company needs to hold on to her.
Apr 20th, 2023

Average experience. The manual car they provided was good and functioned well for our purposes. We preffered automatic but it was too pricey even for Sunderland costs. Unfortunately we weren't happy with the fact that there are no arrangements to return the car on a weekend! What if I was in Sunderland from Friday-Sunday and needed the car for only 2 days before going back to my home city!? This is exactly what happened to us this weekend - we needed the car from Friday-Sunday and were happy to return the car on Sunday but because Enterprise isn't open on Sundays, we have had to pay for an extra day to hire and keep the car on the Monday. In addition to this, we don't live in Sunderland and had to go back to London on Sunday evening. We tried to park the car at Enterprise the Sunday evening and a relative would have returned the keys on the Monday so that only the person who hired the car would have driven it but unfortunately the barriers were closed and we weren't able to drop the car off there. Thankfully we have relatives in Sunderland who were happy to return the car for us but Enterprise charged an additional 15.60 for additional drivers other than the person hiring the car. If there were options to return the car on a weekend, we wouldn't need to hire the car for an additional day nor pay an additional charge for other drivers! Please consider people visiting Sunderland for staycations and only staying the weekends! Maybe have a drop off point where people can leave the car and have a key safe to drop the car keys off?! It can be quite difficult if visitors have no relatives in Sunderland and need to take the train back on Sunday evening!
Apr 17th, 2023

Absolutely amazing service. Very friendly and courteous and extremely efficient. A fantastic, pleasurable experience throughout
Apr 13th, 2023

Great service! Staff are always smiling and very ready to assist. Well done!
Apr 13th, 2023