Corporate Support Solutions
Chamber Rating
-
Susan Pluthero
I agree with the other reviewers. This is a rubbish company. I first reported my washing machine fault on 26/2/2018. An engineer eventually arrived on 20/3/2018 (I could use the machine on cold wash at this time). It took 5 weeks to get the part, fitted on 23/04/2018. The engineer said he had never worked on a Miele before. They never go wrong. The next day the machine showed an error code - turn off stopcock when the machine was full of towels. A second engineer arrived on 24/4 who said the first one had fitted it wrongly and caused a leak (the first engineer couldnt return as apparently he had left the company the day before!). No. 2 engineer said he would order the parts (no.1 had broken the corner of the fascia while getting it apart). When I contacted them on 15th May they told me that the part had been ordered on 9th May - 2 weeks after the engineer visited - delay due to needing authorisation! The woman I was talking to could only repeat that the engineer would call when the part came in. It is now 18th May and I have now been without a working washing machine for 3 weeks and have to keep visiting my son to use his machine. I would give minus 5 if I could - its now nearly 3 months since my original contact.
Jan 27th, 2019 -
Lucy Richardson
This company is not even worth one star. I have worked out it would be cheaper to buy a new washing machine than wait for them over 2 weeks to come out and mend the machine. They will not put you in touch with anyone in charge of customer services either. Even their engineers advise against using them saying they will not recommend them.
Jun 25th, 2016 -
danielle barnes
The product i took the extended warranty out with this company has broke. i called a MONTH ago which every member of staff i spoke to wasn't any help and clearly read off the screen like a robot or speak over you repeating the same answer. The staff are rude and honestly do not care. I am still waiting for it to be fixed therefore i can not cook as it is a microwave oven that grills and ovens so i can only boil and fry. Also i asked is there a certain time a product should be fixed within, there answer wads no they can basically take s long as they like. I should have saved the money and called a local person to fix it as it would have been quicker. Save yourself the money, time and stress and avoid this company.
Jan 19th, 2016 -
Gail Henderson
All I can say is it is absolutely dreadful service totally agree with the other reviews almost impossible to get a repair done. No communication. Phone calls on morning of repair saying they haven't got the part really annoying when you have had to take a days holiday to wait in for them. This is the worst service I have ever experienced from any company avoid them like the plague. Don't even deserve 1 star.
Jul 3rd, 2015 -
Clifford Owen
25.6.15: Having given my cousin my mothers television after she went into a home, I wrote to CS Solutions asking for the transfer of the warranty cover for the remainder of the original five years. I enclosed a legally certified copy of the deed of my Power of Attorney (POA) for my mother, and therefore of legal validity itself, requesting its early return unmarked. Despite (1) a phone call (3.8.15), in which I was told that they didnt send written confimation and that it was not easy for other teams to follow up what the relevant team might have done with the document, -- no apology, no offer to make an effort to try to find it -- (2) a letter (26.8.15) in which I said, "Over five weeks after my original request all I could discover was that for whatever reason the certified copy had vanished into some kind of Bermuda Triangle that operates in your office, though of course your staff member did not describe it as that", and (3) a letter (7.11.15) to the three directors, one of whom was also the company secretary, I still havent had the POA back. As the directors are evidently so sure of themselves, they will doubtless be glad to have the quality of their, and their companys, performance made known to a wider audience. Even one star is too generous. Its a pity theres isnt a facility for awarding minus-stars.
Apr 22nd, 2017
Contact Info
- (845) 604-0516
Questions & Answers
Q What is the phone number for Corporate Support Solutions?
A The phone number for Corporate Support Solutions is: (845) 604-0516.
Q Where is Corporate Support Solutions located?
A Corporate Support Solutions is located at Picktree Ln, Sunderland, eng DH3 3SY
Q What is the internet address for Corporate Support Solutions?
A The website (URL) for Corporate Support Solutions is: http://www.cssolutionslimited.com/
Q How is Corporate Support Solutions rated?
A Corporate Support Solutions has a 1.0 Star Rating from 7 reviewers.
Ratings and Reviews
Corporate Support Solutions
Overall Rating
Overall Rating
( 7 Reviews )Susan Pluthero on Google
I agree with the other reviewers. This is a rubbish company. I first reported my washing machine fault on 26/2/2018. An engineer eventually arrived on 20/3/2018 (I could use the machine on cold wash at this time). It took 5 weeks to get the part, fitted on 23/04/2018. The engineer said he had never worked on a Miele before. They never go wrong. The next day the machine showed an error code - turn off stopcock when the machine was full of towels. A second engineer arrived on 24/4 who said the first one had fitted it wrongly and caused a leak (the first engineer couldnt return as apparently he had left the company the day before!). No. 2 engineer said he would order the parts (no.1 had broken the corner of the fascia while getting it apart). When I contacted them on 15th May they told me that the part had been ordered on 9th May - 2 weeks after the engineer visited - delay due to needing authorisation! The woman I was talking to could only repeat that the engineer would call when the part came in. It is now 18th May and I have now been without a working washing machine for 3 weeks and have to keep visiting my son to use his machine. I would give minus 5 if I could - its now nearly 3 months since my original contact.
Lucy Richardson on Google
This company is not even worth one star. I have worked out it would be cheaper to buy a new washing machine than wait for them over 2 weeks to come out and mend the machine. They will not put you in touch with anyone in charge of customer services either. Even their engineers advise against using them saying they will not recommend them.
danielle barnes on Google
The product i took the extended warranty out with this company has broke. i called a MONTH ago which every member of staff i spoke to wasn't any help and clearly read off the screen like a robot or speak over you repeating the same answer. The staff are rude and honestly do not care. I am still waiting for it to be fixed therefore i can not cook as it is a microwave oven that grills and ovens so i can only boil and fry. Also i asked is there a certain time a product should be fixed within, there answer wads no they can basically take s long as they like.
I should have saved the money and called a local person to fix it as it would have been quicker.
Save yourself the money, time and stress and avoid this company.
Gail Henderson on Google
All I can say is it is absolutely dreadful service totally agree with the other reviews almost impossible to get a repair done. No communication. Phone calls on morning of repair saying they haven't got the part really annoying when you have had to take a days holiday to wait in for them. This is the worst service I have ever experienced from any company avoid them like the plague. Don't even deserve 1 star.
Clifford Owen on Google
25.6.15: Having given my cousin my mothers television after she went into a home, I wrote to CS Solutions asking for the transfer of the warranty cover for the remainder of the original five years. I enclosed a legally certified copy of the deed of my Power of Attorney (POA) for my mother, and therefore of legal validity itself, requesting its early return unmarked.
Despite (1) a phone call (3.8.15), in which I was told that they didnt send written confimation and that it was not easy for other teams to follow up what the relevant team might have done with the document, -- no apology, no offer to make an effort to try to find it -- (2) a letter (26.8.15) in which I said, "Over five weeks after my original request all I could discover was that for whatever reason the certified copy had vanished into some kind of Bermuda Triangle that operates in your office, though of course your staff member did not describe it as that", and (3) a letter (7.11.15) to the three directors, one of whom was also the company secretary, I still havent had the POA back.
As the directors are evidently so sure of themselves, they will doubtless be glad to have the quality of their, and their companys, performance made known to a wider audience.
Even one star is too generous. Its a pity theres isnt a facility for awarding minus-stars.