Grill House Takeaway

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 Recommended dishes Chicken Wrap More
Mar 28th, 2023

Ive got food poisoning symptoms from eating a small amount of kebab - old meat that is off, tasted disgusting. I've been very poorly indeed. Manager/Director refuses to deal with the situation. Pointed out low standards of personal hygiene in particular staff. Obviously bad business culture in food standards. A previous week kebab tasted like plastic; texture like crumbed plastic in the meat. I have documented my experiences here because other people need to know to be aware of the food standards at Grill House. The matter now being subject to Food Standards Agency and litigation. The boss pretended he wasn't the boss to avoid my anticipated and expected telephone call, evading my communications several times; refused refund, refused to be listened to, refused compensation, the boss preferring to blame the off taste of the meat on the supplier. Note: other reviews "plastic"? This is concerning. I teach health and safety and food hygiene. This is my honest account and review of the Grill House Concord. Washington. Tyne and Wear. I still have not recovered and have duly told the boss that he must tend to personal hygiene amongst his staff and wear appropriate dress and use plastic gloves. I have seen first hand staff touching themselves and otherwise being uncaring with regard to clean and safe practices. The boss put the phone down following this very good advice. Now, they made me poorly after eating a very small amount of their food. Be very cautious. I am very sorry that the boss/ manager/director chose not to deal with the matter in a kindlier fashion. However, I was able to get across how dangerous his practice is. These standards fall below what is expected in catering.
Feb 24th, 2023

My order never turned up when I called the shop I got told it was on the way. I tried to call the shop again and no one answered.
Feb 19th, 2023

I love their chiken wrap, well done cooked on a good cooker and they've got delicious marinated inside their Tanoori Nan breads.
Feb 18th, 2023

I would give - 10 stars for costumer service and delivery. Ordered food for 40+. Guess what? Delivery driver ( will not mention name) give to different person, who ordered from another take away with similar name. As we ordered from same company luckily found the person but food was eaten. When I call to restaurant first time person on the phone even didn't apologize for situation. But said he will send new food. 1 hour later called asking where is food the same person told it delivery driver call me 3 times ( what bis lays, called one time can prove with phone log, and food was delivered. Than he give phone to driver, when I ask why she didn't verify names? She answer that there was strange non English name and other person had non English name, but he knew everything that was in order. What was lays other person was English end ordered fish and chips. Never got money back or apologies for this situation. It is most disgusting thing that someone told me ever. ( Long story short) Please think twice before you order something with delivery from this place.
Dec 21st, 2022