Persimmon Homes Maiden Vale

Mother bought a house here and has had nothing but problems.
Jan 14th, 2020

Dec 28th, 2019

Nov 7th, 2019

Jul 19th, 2019

Stay clear of miss selling sales rep Carol and the horredous management team begind her. Terrible service and total miss selling. We walked in to the showroom at maiden vale to be offered 5k worth of extras along with the promise of going to the regional manager to get us more so we could get our home and move in. We went to go for P/E was told they wouldnt give it. So we over a period of 5 weeks, marketed our house and sold STC. We went back to find the Rockcliff, plot 83, reduced by 5k and completion date put back by 3 months due to not being able to sell the 5 they had. We asked for the deal we were promised to be told that we werent allowed it and the offer on the table of fairway carpet, fridge and washer was the only offer available. We obviously were promised more which is why we sold ours and moved so fast. The sales person refused to help despite all the promise before sold ours. We went the the head office in Durham, spoke to regional manager who stated if we werent happy to go elsewhere. Since then we wrote a complaint to the head office, which I forwarded 3 times, yet we are to receive any reply. The day we write the complaint to hear office the plot had the 5k discount removed and now even worse they have increased by another 5k, so the plot is now sitting 10k higher than the 229,950 it was advertised 3 weeks ago making it 239,950. They couldnt sell it at the cheaper rate so put the price up and want 3 of them completed by November. Stay well clear as we also got warned off the neighbors as to the poor quality, that they had built patio without authorisation of the new owner as the builder built it wrong. A total shambles of a company and just after making as much without treating the customer with any service. God help if we had bought the plot and anything was wrong, we would of never been able to resolve. Luckily we received an offer from Taylor Wimpey of another development not too far away which has shown amazing service and a much better finish to the home..... we have our dream home after all.
Apr 14th, 2019