Lucky House Chinese
-
2, Sulgrave Village Centre Waterloo Road
Sunderland, eng NE37 3BD - (191) 417-9503
Hours
Chamber Rating
-
Neil Cook
Apr 19th, 2023 -
Kathleen Wetherell
Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Jan 26th, 2023 -
Rachael Clark
Disgusting! We normally order from here but lately its gone down hill. Fridays order came and was extremely greasy, and we could only manage to eat some of it. A meal wed paid almost 30 for. My husband and I have not been well since, and when I requested a refund, as a restaurant would provide if serving such under quality food, the kitchen refused and demanded a doctors note! Its also worth noting that during this call they actually hung up on me! I rang back only to be cut off AGAIN by a different person! Disgusting food, disgusting service! DO NOT ORDER FROM HERE.
Dec 24th, 2022 -
Ray Hill
Disgusting food and disgraceful customer service from Just eat Chips burnt prawn crackers missing and batter on sweet and sour chicken balls burn and rock hard Rang shop but the owner simply said no Complained to Just eat sending photos of burnt food and was told their partners use different recipes and techniques when preparing food so were unable to help me Personally I didnt think burnt was either a recipe or technique but there you go My advice DO NOT USE EITHER RESTAURANT OR JUST EAT - terrible service from both AVOID AVOID AVOID
Nov 17th, 2022 -
Kellis K
Absolutely not worth the money, one of the most expensive places I have ordered from yet one of the worst. I ordered at 6.55pm and was given a delivery time of 7.45-8.05, at 7.30 I was told my order was on the way, it got to 8pm and there was still nothing, I called the restaurant at 8.15 not being rude just simply asking for an update where I was told my order was on the way, 8.40 I call again when I am told they're a driving down and it'll be sent out soon, but it was already "on the way" as of 25 mins prior lol, anyway 9pm the food arrives, cold with not even an apology for the nearly hour delay. Also I opted to pay extra for extra rice on the curry rice and chips, clearly thing meant youre paying more to get get less chips and a grain extra rice and not to mention the prawn toast was like drinking straight oil, food was decent and Id have not complained of it wasnt for everything else however I could expect more flavour from a meal made by a toddler, free prawn crackers were a nice touch of what youre looking for is some rock solid polystyrene soaked in oil, ps my partner referred to his as dog food me on the other hand wouldn't even feed that gravy to an animal :)
Oct 7th, 2022
Contact Info
- (191) 417-9503
Questions & Answers
Q What is the phone number for Lucky House Chinese?
A The phone number for Lucky House Chinese is: (191) 417-9503.
Q Where is Lucky House Chinese located?
A Lucky House Chinese is located at 2, Sulgrave Village Centre Waterloo Road, Sunderland, eng NE37 3BD
Q What is the internet address for Lucky House Chinese?
A The website (URL) for Lucky House Chinese is: http://www.lucky-house.co.uk/
Q What days are Lucky House Chinese open?
A Lucky House Chinese is open:
Friday: 5:00 PM - 5:00 PM
Saturday: 5:00 PM - 5:00 PM
Sunday: 5:00 PM - 5:00 PM
Monday: 5:00 PM - 11:00 PM
Tuesday: Closed
Wednesday: 5:00 PM - 5:00 PM
Thursday: 5:00 PM - 5:00 PM
Q How is Lucky House Chinese rated?
A Lucky House Chinese has a 3.6 Star Rating from 44 reviewers.
Hours
Ratings and Reviews
Lucky House Chinese
Overall Rating
Overall Rating
( 44 Reviews )Neil Cook on Google
Kathleen Wetherell on Google
Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Rachael Clark on Google
Disgusting! We normally order from here but lately its gone down hill. Fridays order came and was extremely greasy, and we could only manage to eat some of it. A meal wed paid almost 30 for.
My husband and I have not been well since, and when I requested a refund, as a restaurant would provide if serving such under quality food, the kitchen refused and demanded a doctors note!
Its also worth noting that during this call they actually hung up on me! I rang back only to be cut off AGAIN by a different person!
Disgusting food, disgusting service! DO NOT ORDER FROM HERE.
Ray Hill on Google
Disgusting food and disgraceful customer service from Just eat
Chips burnt prawn crackers missing and batter on sweet and sour chicken balls burn and rock hard
Rang shop but the owner simply said no
Complained to Just eat sending photos of burnt food and was told their partners use different recipes and techniques when preparing food so were unable to help me
Personally I didnt think burnt was either a recipe or technique but there you go
My advice
DO NOT USE EITHER RESTAURANT OR JUST EAT - terrible service from both
AVOID AVOID AVOID
Kellis K on Google
Absolutely not worth the money, one of the most expensive places I have ordered from yet one of the worst. I ordered at 6.55pm and was given a delivery time of 7.45-8.05, at 7.30 I was told my order was on the way, it got to 8pm and there was still nothing, I called the restaurant at 8.15 not being rude just simply asking for an update where I was told my order was on the way, 8.40 I call again when I am told they're a driving down and it'll be sent out soon, but it was already "on the way" as of 25 mins prior lol, anyway 9pm the food arrives, cold with not even an apology for the nearly hour delay. Also I opted to pay extra for extra rice on the curry rice and chips, clearly thing meant youre paying more to get get less chips and a grain extra rice and not to mention the prawn toast was like drinking straight oil, food was decent and Id have not complained of it wasnt for everything else however I could expect more flavour from a meal made by a toddler, free prawn crackers were a nice touch of what youre looking for is some rock solid polystyrene soaked in oil, ps my partner referred to his as dog food me on the other hand wouldn't even feed that gravy to an animal :)