Dow Storey

Please be very careful when buying older cars from Stewart at Dow Storey Chester-Le -Street - wouldnt even give them 1 star We bought our 17 year old son his first car in December 2022 (which Stewart was aware of before we purchased), not knowing much about cars, we took it for test drive all seemed good handed over money, away we go son was over the moon, that didnt last long as 2 weeks later if that, he called to say car wouldnt move and it was making grinding noise very scary for first time driver as you can imagine - (had it checked by mechanic and brake shoes had seized on) then it went from bad to worse in short time we had the car, we realised middle back seat belt wasnt attached, and when we had it put on computer after taken it to another mechanic/garage wow this car shouldnt have been sold it was dangerous, sensors on speed clock didnt work, sensors for air bags didnt work and lots more including it needing 4 injectors, Dow Storey/Stewart would not take responsibility or speak to garage so they could hear exactly what was wrong with car, you would think they would have given us money back in full well after they were told about all the issues and proof of report sent to them via email, well that is what a decent person would have done, although we did get some money back we are still very much out of pocket. This has been really upsetting and stressful situation be very very careful.
Apr 21st, 2023

Recently bought a new (to me) car from here. The team were very good and a pleasure to deal with. A fault with the car after a couple of weeks was dealt with quickly and without quibble. Recommended.
Apr 13th, 2023

Oct 24th, 2022

Be carful! After spending 10k on a car from this garage the car broke down. After a lot of cost in investigating the reason there was evidence of historical damage in fuel system causing the car to be written off. Whilst I accepted that this company were not directly responsible for the fault, I was extremely disappointed with there response. I explained to them that I had used savings and a loan to purchase this car and now I am in the position of no car and a loan for a broken car for the next 3 years. I have no way of buying a new car and I have garage bills to pay. I asked the garage to settle one bill of 240 as a good will gesture given my situation. They already know I am a nurse and need a car for work. Today I have been sent a text letting me know they will not pay that invoice . Thank you for your care and support!!
Aug 19th, 2022

Top drawer. Very friendly, helpful & great service. Bought a used great looking BMW Z4 that was very well priced & great condition. Very pleased. Chat to these guys for your next used car.
Jun 22nd, 2022