Nationwide Building Society

Apr 24th, 2023

My god, what a horrible experience with terrible attitudes from both staff members! The person who greeted me at the door seemed rather put-out that I didn't want to pay a cheque into the ATM and made it known that she was put-out. There wasn't anyone else waiting for counter service so I didn't see the issue. The branch was completely empty! The counter clerk had an awful attitude and started lecturing me that my current account was online based and that it isn't designed for branch service access. I have never heard such a crock of baloney and insult to my intelligence. I doubt it's even mentioned in the T&C's relating to my current account! I've been in many branches (since opening the account several years ago) and never once have I been told such nonsense or treated like this. The employees who served me this afternoon are a disgrace to Nationwide and should be sent on some kind of intense customer care refresher course.
Apr 16th, 2022

Love the nationwide in Chester le street the staff are amazing and have continued to be amazing all the way through the pandemic still trying there hardest to do the best for everyone through this current hard time
Dec 28th, 2020

Dec 4th, 2019

Easy to bank with
Jun 16th, 2019