Lloyds Bank

Staff always friendly & helpful.
Sep 9th, 2022

Jan 29th, 2021

Need more counter staff at peak times - always a que from 3.30pm onwards
Nov 6th, 2018

Feb 14th, 2018

We were given multiple different appointments to set-up a joint account but when attending Lloyds bank Houghton-Le-Spring said they didn't have time and to come back at a later date. The fifth time attending we had to wait in a queue due to Covid-19 but the women we were suppose to see was standing at the door but acted like she didn't see us, when getting in after fifteen minutes were were told it was too later and to book another appointment. I expressed my concern that this was the fifth time and I cannot keep taking time off work to attend appointments which they were going to flog off every time this is when the man who wipes down the ATM started getting mouthy even though he had no dealt with us prior and did not know the full story, this was very unprofessional for him to get involved. Raised a complaint via the Lloyds bank email address and almost six weeks later for a reply saying they aren't going to do anything about their staff. Set-up a joint account with Natwest online within 24 hours online without attending any appointments. If you live in the area go to the Peterlee branch were the staff know how do they jobs and take into consideration you needs and don't start arguments with customers when they do not know the situation.
Dec 12th, 2020