Coffee World Ltd

Ordered from A1 coffee delivered as promised, cheapest I could find at the time. Great communication excellent company in my opinion as i had absolutely no issues with my coffee order. Fast delivery and thoroughly recommend for coffee bean orders.
Jun 12th, 2020

HORRENDOUS CUSTOMER SERVICE!!! I made an order (through a link on google so did not go through the main web page) I paid nearly 7 delivery for premium next day delivery. Made the order well before their cut off order time of 4pm. Called today at 12:30 as no email to say despatched. Customer service claimed to have despatched my parcel today. Not yesterday as they should have. Understandable that there are currently delays due to the pandemic. He asked what I would like him to do. I requested a partial delivery cost refund. He said he cant do that but can cancel the order. I informed I used the company as I needed the product quickly and paid the extra. Was happy to wait but shouldnt have to pay the full next day delivery charge when they cannot meet this. He said cancelling was my only option (so asking what I wanted was pointless and misleading) I could have purchased cheaper elsewhere. He angrily told me he would cancel the order AND PUT THE PHONE DOWN ON ME! A1 coffee, you are not the cheapest and certainly will never get my business again.
Nov 3rd, 2019