Nationwide Building Society

Staff really let you down. Do not seem enjoying their job helping customers. Very very poor customer service. Chester branch however amazing and excellent service. Closed at 16.30h during weekdays and Saturdays which makes it difficult for working full time. Very disappointed.
Feb 17th, 2023

Had the best service yesterday when moving a large amount of money following a house sale. Both branch manager Tom and his colleague Tina were so helpful at this time and ensured everything went smoothly even when having technical issues. Thank you!
Aug 15th, 2022

I work 9-5, m-f, and so its taken me three weeks to be able to get to my bank as it's not open late or Saturdays, even though Covid restrictions have all but lifted. Finally today (16 july 2021) I left work early and I was made to feel like a bother by the two female bank tellers who I've never seen before at the Stroud branch. One let out a loud sigh when a customer left, the one which served me (short brown hair) had attitude through out my transaction. I was paying a lump sum off my loan early and at the end of the trasaction I asked how much I had left to pay. She rudley replied "ask someone who knows"! I have decided to change banks after banking with Nationwide since 1995.
May 30th, 2021

It is not a good look for Nationwide when other banks have reopened in Stroud, but not them.Perhaps a clear explanation of why this particular branch is not open rather than a bland corporate statement would be helpful . Or tell us what needs to change for this branch before it reopens.
Apr 22nd, 2021

Fantastic and friendly service, my transaction was dealt with quickly and efficiently by Tina. During these times Nationwide Stroud have a set up that made me feel safe at all times
Nov 27th, 2020