Wallace Print - Large Format Digital Printers

(Translated by Google) Super people, professionals (Original) ,
Nov 23rd, 2021

Aug 19th, 2020

We have worked with Wallace Print for a number of years now and although we get approached by many similar suppliers we have stayed loyal to Wallace as we have total trust and confidence in their quality and service. They are second to none in our book!
Mar 29th, 2016

Called Monday and left details, was promised a call or email which never came , used a chat window and explained today (Thursday) what my requirements were and emailed over a file Got back online chat as I had heard nothing by 5pm spoke to a guy who asked me all the stuff Id already sent over twice n then said , sorry we cant help you when I questioned why I was not getting responses Uber poor communication start to end and cant even do a simple print job as requested Shame I wasted 4 days hoping theyd be useful Wouldnt waste your time Supersize print n Vinyl revolution both replied with full quotes within 1 hour Re your reply . A bit harsh you say! I appreciate the reply , sadly tho it only serves to illustrate your lack of customer care, not that you have any , of youd taken time to read my review as opposed to simply relying to the one star rating , your rely may well have been different and you may actually have grasped the real reason I have 1 star Not as you suggest because you could not help me , but because you took four days and four contacts from me chasing for you to impart this vital information to me , had you at any point been proactive or helpful, I would have reflected that in my star rating Out of interest how many would you expect someone you couldnt help and messed about to leave ? 2 just to be polite ? I got nothing from your company , all you did was waste my time Hope this helps you out a bit
Dec 25th, 2018

It was all going well until I had my printing wrong, which was their fault, and I found out not long before the deadline so I was panicking. The Wallace printing people helped me print it again for free but still it was stressful, because obviously I wasn't expecting this. Then the new delivery took ages because the delivery company didn't deliver it properly without giving me any notices, it said they left delivery cards, but obviously that's not true because I have a concierge so that the guy should come through the concierge to my door or my letterbox and there was nothing there and that took 1 week to get the thing actually delivered. What upsets me the most is that I sent a complaint to Wallace printing and they never got back to me. I know they are not the delivery service but I paid for that specific service through Wallace printing which I think they should be responsible for this sort of customer care.
Jul 22nd, 2018