National Tyres and Autocare

Very helpful even though they couldn't do my wheel alignment, they gave me details of where to go. They also took the trouble to point out another issue under the car, totally unrelated to my booking.
Apr 27th, 2023

They can't fit vw size vans on the ramp
Apr 18th, 2023

Please note that this review is not directed at any member of staff on the premises at the Strood branch of Halford Autocentre, but at the company Yesterday evening booked my car in for a headlight alignment at the Strood autocentre. This was not my closest autocentre, but had an available timeslot at 10am the following day. I arrived promptly and entered the reception area where I spoke with the assistant and showed him my booking confirmation email. The assistant advised me that the Strood autocentre that I had booked with did not offer headlight adjustment as they were not suitably equipped with a beam-setter.Obviously somewhat unhappy with this response, I asked why the Halfords website was offering services and taking payments for services that they cannot offer at these premises. He advised that this particular autocentre had just been taken over by yourselves from another franchise and simply did not have the equipment to complete my booking. My issue is that as your website is offering services that you're unable to complete. This has not only wasted 90 minutes of my time, but also wasted 48 miles of fuel. I emailed Halfords customer services regarding this concern prior to leaving an online review. I received an apology and confirmation that my refund was on its way. I personally feel that a goodwill gesture of a free headlight adjustment (15 value) would have made made me feel like this was taken seriously and I was compensated for my wasted time. Overall my experience with Halfords Autocentre has been poor.
Apr 17th, 2023

A quick, efficient tyre change. A helpful, pleasant lady on the desk pointed me in the direction of a nearby coffee shop while I waited
Mar 29th, 2023

Great customer service good deals on Wheel alignment and tracking
Mar 24th, 2023