Demelza Charity Shopping Outlet Strood

Have visited the shop a couple of times and have found nearly all the staff were very nice and helpful.
Dec 30th, 2022

A few good bargains can be found here
Dec 24th, 2022

Lovely staff. Store stocks pre-loved clothes, shoes, books and other knick knacks. They accept donations too.
Aug 27th, 2022

Terrible customer service from one of the workers (pauline), bought two items: shoes and a jacket. I tried on the shoes outside the shop just to get accused of stealing them from the worker. I showed my receipt of payment and was let off. Later I returned to the shop to get a refund for the shoes (they didnt quite fit) and the same worker refused after I showed them the receipt (which states i can get a refund under consumer law), for the reason that I tried them on, after leaving with the shoes I went back in a second time to refund the shoes, she refused again until I demanded she spoke to the head office, after this she reluctantly gave me a refund (whilst making intense eye contact), I felt uncomfortable doing this, its really put me off going to Demelza as a whole
Jun 20th, 2022

Nice shop, good selection, gaur prices and very pleasent staff
Dec 15th, 2021