Home Instead UK

The worst company to work for or deal with unprofessional and no empathy
Feb 10th, 2023

They First called me to come for training after the interview and cut my DBS payment 65 pound and after 1 day and a half training finished told me we have no job this time for you sorry for that and they also did not back my DBS payment. When i email head office regarding and they also reply me we cannot do anything that and reply franchise take your interview they resolve your problem Do not go to anyone for an interview. They started the business to collect money through DBS.
Jan 22nd, 2023

(Translated by Google) My grandmother is cared for here, because we unfortunately don't have enough time ourselves, we contacted the nursing service. Everything worked out great, the lady answered the phone very quickly the first time we contacted her and was very friendly. The nearest branch is close to our house, so we went straight to the office to find out more. There are plenty of parking spaces outside and good public transport connections. Now back to care, the employees speak German, English and Russian. That's really great. Also, you are very caring and patient as well as always friendly. We are very happy with our choice. (Original) Meine Oma wird hier betreut, da wir selbst leider nicht gengend Zeit haben, haben wir uns bei dem Pflegedienst gemeldet. Hat alles super geklappt die Dame ist bei dem ersten Kontakt sehr schnell ans Telefon und war sehr freundlich. Die nchste Filiale ist nah an unserem Haus so das wir zum Informieren direkt ins Bro sind. Drauen hat es viele Parkpltze und auch so eine gute Anbindung mit dem V. Nun zurck zu Pflege die Mitarbeiter sprechen Deutsch, English und Russisch. Das ist wirklich super. Auerdem sind Sie sehr frsorglich und geduldig sowie immer freundlich. Wir sind sehr zufrieden mit unserer Wahl.
Nov 18th, 2022

Sep 5th, 2022

The care given to my 92 year old mother was on the whole good, kind & caring. We had one incident with a carer who refused to wear PPE because "god was looking after her" but otherwise the basic care was ok. We used the Sutton Coldfield branch/franchise. I would not recommend this company due to the way they treated us when it came to terminating our relationship, as my mother was having to move to a care home full time. It became clear that all they care about is the money.. after spending tens of thousands of pounds with them over a six year period they withdrew over 2000 from my mothers account - (DD so we could not stop) they only provided 3 hours of care during the final month. My mother had 1-2 visits per day depending on her health, we had planned for this to increase to 3 visits a day but she never returned home to do so. They based all of the 'notice' payment on a level of care that we never actually used. The carers had also been assigned to other clients and so i gather this notice was just pocketed as extra profit to the owner. Emails of complaint have largely been ignored or fobbed off with 'we can't discuss your mother's case with you due to gdpr' which is rubbish considering they had been sending me the invoices each month for years. My criticism is directed totally towards the owner of this business who takes a view that as they are not going to get any further business from this client they may as well screw them for all they can at the end of the contract. Very disappointing.
Jun 13th, 2022