Molton Brown Outlet Somerset

Normally have a good experience here but today staff were not as pleasant and helpful as they usually are. Bought wrong perfume. My partner went back and exchanged it and was refunded the difference. When I got home (over hour away) I Checked receipt and realised I was nearly 20 missing from the refund. I was shocked to see written unwanted gift on x4 body washes and took them off and then they added them back onto the receipt but charged me an extra 4 per wash something on top of what I had originally paid. We did not return the x4 body washes as we wanted those. This is unethical and very disloyal and basically theft. I have taken this up with the complaints team. Shame on you.
Apr 28th, 2023

Apr 6th, 2023

Lovely experience shopping here today. I also shop in the Bath branch also. Always a perfect escape from the rest of the shoppers. Displays are lovely and all neat and well presented. Some excellent discounts in store also. Molton Brown is a premium brand and this branch has some great offers. Hand basins to wash your hands and try out the range etc. Everything is available to try such as fragrance etc. Staff are not pushy at all eithe which is perfect. They ask if you need any help and then leave you be. Perfect. I purchased a 100ml of Russian leather fragrance and some shower gel and a travel spray. Person on the till was friendly and treated my items with care. Thank you. X
Dec 22nd, 2022

Called in here and bought a gift it had a price tag of 15 but they charged me 17.50. The mistake was spotted so they went through all the fuse of refunding my card the 2.50 but of course it has not been paid into my account. Seems like a bit of a scam to me it's not a lot but how many times a day do they do this? I won't be going there again, that's for sure.
Apr 2nd, 2022

Excellent,helpful and very attentive staff. Too much choice for me - I want it all
Sep 14th, 2021