Santander

Excellent from Jonathan Jones
Jan 7th, 2023

Waited an hour to be told my drivers license isnt valid ID and was refused access to my own account. Horrendous. What a waste of time.
Oct 20th, 2022

Rude up themselves and unprofessional. Staff also lie. Also like to smirk at you while you talk, on of the most annoying things anyone can do. Thats why I'm closing my account. They need to be reminded its ower money that pays your wages, without us you wouldn't have a job.
Sep 8th, 2022

Great experience
Mar 18th, 2022

Terrible Went there yesterday for a routine request. The woman on reception was talking down to a male customer every time he made any kind of statement. I was waiting for 5 mins and then a woman casually rolled out of the cubicle and started to serve the person in the queue behind me. Eventually, she realised I was first, and addressed me in a very rude and condescending tone saying that she couldn't do anything about my request. I then asked if she could look at my account and she soon found that she could resolve the issue very quickly, which was very basic. I also asked about alternative savings accounts that would give me more interest than the 0.0001 I was getting - her response : "we don't have our rates for the next year yet". I then asked about speaking to a mortgage advisor. She seemed to take pleasure in telling me that the only way I could speak to a mortgage advisor was by phone. The staff there have no idea of how to treat customers. Remember your customers are the people who keep you in business. We pay your salaries. Please do not patronise us - we are not expected to know the ins and outs of Santander processes - it's your job to advise, be helpful and polite. Santander, please invest in training your staff about customer service.
Jan 19th, 2022