Halfords Autocentre Stratford Upon Avon

They went the extra mile
Apr 18th, 2023

I'm very disappointed with the service I've received from Halfords in Stratford upon Avon over the past two services. The first time I took my car in they messed up a sensor which I had to get repaired elsewhere at extra cost. Secondly, in February, when I took my car in for service upon collection, the engine light error had come on which they claimed had been on when I took the car there in the first place - which it most certainly wasn't. They couldn't repair the engine light after several attempts, claiming it to be a leaky turbo charger Subsequently ive taken the vehicle to a BMW dealership, they pointed out it wasn't any such thing, but a poorly installed air filter had caused the problem with the engine light. BMW charged me a hefty sum just to reveal that mistake. I'm work in construction and am paid daily and have lost nearly 3000 in earnings as I have been unable to commute to work. Dreadful service. Will not be going to Halford again. If you go, be very cautious! Recently I've discovered a few years ago, Halfords in Stratford-upon-Avon, were issued a hefty fine for poor service work by Trading Standard's and if I'd read that before I probably wouldn't have gone for any servicing work whatsoever. Service: Auto maintenance
Mar 30th, 2023

My experience was a complete waste of time and will avoid at all costs in future. I left my car (Golf GTI) for diagnosis of a fault with the AC for a full working day. On collection at 5pm I was told a test drive found no issues but they didn't try the AC at any point, no wonder they didn't find the fault!! Absolute incompetence. To top it all, I returned to my car with a chunk of fuel missing from the tank and running on fumes with the seat position reclined gangster style. I think they were too busy ragging my car to bother diagnosing the fault. To be avoided!
Mar 4th, 2023

Service: Auto maintenance
Feb 23rd, 2023

My car was making a horrible grinding noises after travelling 117 miles which was worrying for me as I was alone and a long way from my home in Cambridgeshire where I had to get home that day. I'd stopped at Kwit fit who told me they had 17 jobs on so no way could help.I went to Halfords and the the chap I spoke to said they had 33 jobs on but he would take a quick look and give me the advice I needed. He was very helpful which I appreciated . So thank you Halfords and especially to the chap that DID find the time to help me. Pauline from Ely, Cambridgeshire
Feb 10th, 2023