DFS Stratford

Dont order from this store. After problems with delivery the store manager, Denise, refused to give me a refund for delivery as I had already had a discount applied. This doesnt make up for the day of leave I took waiting around for the sofa to be delivered. To make it worse, I asked to speak to her on the phone and she refused, there was no apology, no nothing. Do not order from here. Terrible customer service.
Mar 21st, 2023

Great selection of sofas. This brand has come a long way since the days of their old boxy old fashion sofas. They now carry brands, such as Grand Designs, Joules, Swoon, French Connection and Cath Kidson. I would like to see a few more slim-line architectural-style sofas, but all in all the collections are pretty good. The female member of staff was extremely helpful. She ordered all the fabric samples for me and explained the waiting time for the sofa I was interested in purchasing. There was no pressure to buy, and she even suggested I take a look at DFS bigger store, in Enfield, as I had expressed a desire to see some other sofas I'd seen online. All in all, I had a very pleasant experience inside the store.
Mar 20th, 2023

Very poor service, they were just on their phones and chatting sitting on sofas. Even when I asked them questions they did not help at all. They should change the staff working there, I will never come back to that store.
Feb 8th, 2023

Dec 30th, 2022

They dont have many models there to see
Dec 6th, 2022