Pret A Manger

good team and flexible dealing with customers that what makes the place so good . keep it up guys
Apr 27th, 2023

terrible customer service ..I would have given a zero star if I could. i went to buy a sandwich today in the morning around 8:20 as i approached the counter one staff in a white shirt asked me to be in a long queue which was for hot drinks and i don't even wanted any hot drinks ..i was rushing to catch my train and i had to leave the shop without buying anything. Never going there again. The lady doesn't have any good knowledge of customer service.
Apr 26th, 2023

Apr 15th, 2023

Very rude women , menager over the phone call! I read the newest reviews, now everything explains why they are so bad. I had to wait my order to arrive more then 1h , and I live 10 min away from the brunch. it was around 7:40am I replaced an order, then I started calling the brunch and wanted to hear updates as time was going after 8 :20 am , they were blaming drivers, there was nothing to do with driver, it was rude staff member who didn't confirm that order is ready to pick up. As soon as I get my food I told driver what happened, he said that pret staff threatens them rude, and he was 20 min waiting outside at pret store ,and nobody gave him any order. I was a regular customer, from now on never again!and the staff should read the reviews and be ashamed of it!!!!!!!
Apr 28th, 2023

Terrible Pret. I ordered an extra hot mocha, this should be heated up to around 70 degrees. However, my drink was heated up to about 90+ degrees, which scalded my tongue it was that hot. One of the Baristas and and the the duty manager who is also a barista had an appalling attitude toward me bringing this to their attention and asking them to remake the drink. The barista (with no uniform and no name badge - dark-skinned 5'7/8 ish Asian male - Bangledeshi I would assume) who had no involvement in my order whatsoever - proceeded to say this isn't even hot and to make unnecessary comments. His attitude and behaviour was appalling for a frontline customer service worker, he probably should be working there unless Pret wants this sort of representation. The tall mixed heritage woman (duty manager/barista when not deputising) her behaviour was also not exemplary by remarking I requested extra hot so I shouldn't complain. I buy this drink every day I know what extra hot is and what temperature it should not exceed unless specifically requested by a customer. As a result of this I have now cancelled my subscription with Pret as I will not continue to endorse a business which such a poor regard for customer care and satisfaction. The service in this shop is shocking, there are only a few staff who are actually capable of serving customers and carrying out the basic duties of their role.
Apr 15th, 2023