Pret A Manger

Very rude women , menager over the phone call! I read the newest reviews, now everything explains why they are so bad. I had to wait my order to arrive more then 1h , and I live 10 min away from the brunch. it was around 7:40am I replaced an order, then I started calling the brunch and wanted to hear updates as time was going after 8 :20 am , they were blaming drivers, there was nothing to do with driver, it was rude staff member who didn't confirm that order is ready to pick up. As soon as I get my food I told driver what happened, he said that pret staff threatens them rude, and he was 20 min waiting outside at pret store ,and nobody gave him any order. I was a regular customer, from now on never again!and the staff should read the reviews and be ashamed of it!!!!!!!
Apr 28th, 2023

good team and flexible dealing with customers that what makes the place so good . keep it up guys
Apr 27th, 2023

terrible customer service ..I would have given a zero star if I could. i went to buy a sandwich today in the morning around 8:20 as i approached the counter one staff in a white shirt asked me to be in a long queue which was for hot drinks and i don't even wanted any hot drinks ..i was rushing to catch my train and i had to leave the shop without buying anything. Never going there again. The lady doesn't have any good knowledge of customer service.
Apr 26th, 2023

Apr 17th, 2023

Apr 17th, 2023