Beauty Nail Lounge

Services: Gel manicures, Nail extensions, Pedicure
May 1st, 2023

Apr 27th, 2023

Great service ! And very attentive staff.
Apr 18th, 2023

Services: Polish removal, Manicure, Nail designs, Nail extensions, Acrylic nails
Apr 11th, 2023

I don't typically make complaints towards SME's, especially since my occupation involves business support and Economic Growth but I believe this one warrants an exception. I booked a service at this venue. I received a call from them at 19:07 today (27/05/2023). My phone is on silent during the weekday and I happened to have seen it ringing because I picked my phone up to make a call. Anyways, although I had selected that I would pay at the venue when booking the appointment, they demanded a deposit, which they claim had to be paid or my appointment would be cancelled. I tried to explain on the phone that I was in the middle of cooking and was seeking to pay in cash. Thus, I would come into the venue and pay the entire cost, in cash, in the morning ahead of my appointment in the afternoon at 16:45 (I live across the street from the venue, no more than a 2 mins walk from door to door). But they insisted deposits had to be paid by 19:00 a day beforehand and they had sent me a link. For full transparency, they had sent me the link but I hadn't checked my personal email and text messages the entire day as I was at work. Nonetheless, I informed them that I would be there in 5 mins max to make a payment as they were about to close for the day. I stuck to my end of the bargain (having run down in my loungewear, flip-flops and umbrella in tow as it was raining). I thought it would be useful to inform the manager about the inconvenience of the booking process and being threatened at the last hour to pay a deposit (i.e., perhaps they ought to deactivate the pay at the venue option if that isn't applicable or at the very least call customers sooner so that they can plan ahead). To my surprise, the manager had a laisse faire attitude as apparently that is the process when customers book directly with them. The difference is that I didn't book directly with the venue. I could have gone in to make the payment earlier had I been made aware because I walk past the venue daily. I could see we were not getting anywhere with the conversation, so I offered to pay in full and leave (which illustrates my desperation because I had planned events for the bank holiday). At the very least the experience would influence any future bookings (or lack off). However, when another individual from the establishment interjected, the icing on the cake was when the manager stated that she was allowing me to speak because I seemed worked out when I arrived at the venue. I was taken aback by her statement, especially since I made the effort to explain everything from the beginning so that she could better understand my experience and journey (i.e., I had even called them thrice on Tuesday 20/04/2023 to clarify I had booked the right service but there was no response, and the mailbox was full, which I understand). I believe applying empathy would enable anyone operating within the spheres of customer service to better understand my journey/experience. To cut a long story short, they cancelled my appointment. I think it's worth leaving a review for other potential future customers. I certainly will not be using their services in future due to their terrible approach to problem-solving and bad customer service.
Apr 22nd, 2023