John Lewis Opticians

I took my children for their eye test and the optician was amazing!! She was supper good and because of her I would go back again and have done! However, having said this, when purchasing glasses for children you will only have the designer range. You can get the NHS discount to reduce the costs of the lens, but what I found really unjust is you pay on top what the glasses cost e.g ray bans pair after the NHS discount may cost 36 pounds, but because the NHS discount applied you wont have the ray ban name printed on the lens which doesnt make sense because you have paid the on top fees of the glasses. Also, the information is not clear so when you go to buy or look at glasses you see the price tag but that tag is after the discount has been applied, so unless you ask you may assume your that price is the actual price until you go to the checkouts with your child. Also the information about the designer name print on the glasses is not also provided so you can will not know this until you have purchased your glasses and its has been given to you to collect because no one has explained this to you! So overall the optician is excellent but the store and options is not accommodated for children unless you want to buy designer but no actual label on the glasses! I have given three stars only because the optician was amazing and to be fair it should be five star for the optician but I wasnt fully pleased with the non child friendly option for the glasses.
Dec 31st, 2022

Great service
Apr 3rd, 2023

Awful opticians. After my contact lens check, they tried to move me to a different brand of contact lenses, and said they would call when they were delivered, usually within a week. Three weeks later I had to go in to ask them, to find they were there and no one called. They booked a fitting appointment, where they did the entire contact lens check again. They then gave me the lenses to try for two weeks, then called to leave a voicemail cancelling the follow up appointment. Straight after I had a call to confirm the appointment, so I asked for my prescription and said I would go elsewhere. Despite having not one but TWO lens checks, they said it would be illegal to give me my prescription without the follow up appointment. Absolutely appalling
Mar 26th, 2023

Mar 14th, 2023

Poor customer service, reflects very badly on John Lewis
Mar 9th, 2023