Star Plumbing, Heating & Renewables Ltd

Star Plumbing did a boiler service for us Great service and price. The engineer was knowledgeable and did a great job. I would definitely recommend this company
Jan 28th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Shower installation, Faucet installation, Toilet installation
Nov 6th, 2022

Needed a quick boiler service and they were available to come the next day, however we apparently needed a part that they would have to order. We were told it could take a couple of days and were given a day for the fitting but told it would be PM as an exact time couldn't be given. We waited in from 12-6pm but no one showed or phoned to say they wouldn't be coming. Tried to contact the next morning from 8am as the website says that office hours are from 8am-5pm, but the lady who answers the phone said she only works 9am-2.30pm. She apologised that Tim hadn't turned up but was not going to be able to come that day either but would come the following day. Tim arrived the next morning and fitted the part. We received our invoice and thought it was a little high so we asked for it to be broken down, we discovered included in the charge was 25 to pay a courier to deliver our part to them. We told them that we felt this was not general practice to be charged for that and combined with having waited in for 6 hours when they didn't show, thought that the 25 charge was unreasonable. We sourced the same part online and as it was over 50 was free next day delivery. I asked for Tim to phone me to discuss this but as yet he hasn't! Service: Heating system maintenance
Oct 15th, 2022

Services: Plumbing pipe repair, Heating system repair
Sep 10th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Shower repair, Plumbing leak repair, Water tank repair, Plumbing pipe repair
Jun 12th, 2022