Bentley Group

I've used Bentley Group for 2 years for servicing of my oil boiler and never had a complaint. we're renovating our kitchen and would like to remove our old boiler and replace it with one outside. I had Kevin, the owner come round to have a look at what would be involved and he was able to give a rough estimate "budget 10,000 and it will come in under that". I thought that was a bit high but with inflation maybe that was the case - I rang back today after a few days to get a quote in writing to know how much i would need (appreciating prices change and the quote may go up nearer the time). As soon as i mentioned asking for a 'breakdown' so as to compare against other quotes Kevin got extremely funny with me. Going on a tirade of how much better he is than every other plumber under the sun. This was instantly a red flag as it just sounded as though he was trying to overcharge for the job. We understand you pay more for a quality service, hence why we have always been happy to use Bentley for servicing but we simply just needed to know the price to include in our project. On the call I was constantly reminded how "you don't know anything about plumbing" and how "I don't need your business". All I did was ask for a price and I was met with hostility. even though their website says "call for a quote" this is something they are unable to provide - unfortunately, you can't budget for a project without knowing costs and quotes. Towards the end of the call he explained he didn't want our business and hung up on me.
May 23rd, 2022

Service: Water heater repair Positive: Professionalism, Responsiveness
Sep 24th, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Water heater repair
Nov 18th, 2020

Apr 21st, 2020