SJ Approved Used Cars

I'd held off reviewing SJ because I think any dealer can sell a car... what I want to review on is is the car in good condition for the money, are there any issues with it and if there are issues then how does the dealer respond to that. I bought a used VW Scirocco from Spencer at SJ about a month ago. Can't fault the sales process - he gave me the keys, I took it for an unaccompanied test driver, everything good and I paid in full and drove off about half an hour or so later. For the first two weeks everything was fine, the car nice and smooth and, apart from an ever so slightly dodgy drivers' window switch it drove excellently. I couldn't have been happier. Unfortunately though, after ending up in a massive traffic jam for about 45 minutes, crawling through start stop traffic for about three miles I realised the clutch wasn't coming back off the floor very much. I managed to get the car in neutral, get my foot under the clutch pedal and pull it back up, at which point I had no further issues on my journey. Once I got to my destination I pulled out good old Dr. Google which suggested that leaking slave cylinders in Sciroccos were a common occurrence and which led to this exact problem. I don't believe SJ would have known of this issue unless they'd done that kind of stop/start journey that I had. As the car came with a 6 month warranty I called the warranty company the day after, who helpfully told me what I'd need to do to get it sorted. Unfortunately after ringing around a few local garages nearby I was struggling to find someone to do the work. I'd only had the car two weeks so I got back in touch with Spencer to seek his assistance. His response couldn't have been better - "Sorry that's happened. Here's the number of a garage locally, give them a call, get it booked in, tell them I sent you and I'll settle the bill". Can't say fairer than that. Unfortunately that garage didn't do a proper diagnosis and fobbed me off. I told Spencer I wasn't convinced by them and so he put me in contact with someone else. Now, this guy (Michael at LUXE Motor Company, Burbage) was far better - he came, diagnosed the faulty slave cylinder and came back a few days later to fix the car... and Spencer / SJ Cars covered the bill. That's what I look for in a used car dealer - proper customer service. Happy to recommend, and I'd go there again if I was ever in the market for another used car.
Dec 12th, 2022

Bought a car from SJ approved cars, the whole experience from start to finish was really smooth, communication was great and couldnt recommend enough! Cars are lovely as well, Thank you :)
Mar 26th, 2023

Awesome dealer. I actually didnt end up buying the car I wanted (just wasnt right for me). Reece was very accommodating, wasnt pushy and gave me loads of advice. Top dealership, this is where I will look first when Im looking for another car. Thank you!
Mar 17th, 2023

Spencer and Reece are passionate about what they do and it shows in the customer service they provide. Reece is a pure gentleman. From the moment I picked up the phone to collecting the car, the whole buying process was made very easy and I never felt hassled or under any sort of pressure. I would highly recommend SJ Autos if you're thinking of buying a car. Also, I would like to wish the Company all the best in moving to their new premises shortly and have no doubt they will go onwards and upwards from here.
Feb 22nd, 2023

A great garage.... I recently bought an Abarth from there and absolutely love her. The staff were very nice, easy to chat to and excellent customer service. They were also very patient when I had to phone my bank to pay for the car (the payment was blocked initially because of the amount and they were happy to let me chill in the office and sort it out). No typical sales pitches either, they were easy to talk to and very helpful, no pushiness. Hopefully I won't need to buy another car for a very long time but I wouldn't hesitate to go back to SJ.
Jan 12th, 2023