Nu-Flame Ltd

Best fires anywhere in the UK ! save so much money in the long run with the Veo there brilliant !! British made also !
Jan 18th, 2023

Great company, excellent fires - sadly the supplier from a few years back, Browns of London, went into liquidation a few months after I had paid them a large 5k cheque. Fortunately when I had a problem with our fire today, testing it ahead of a possibly cold winter, I discovered that Nu-Flame are still going strong, and their technical guru Stacy was brilliant in kindly sorting out the issue (which turned out to be mainly my stupidity). Im a very satisfied customer !
Oct 18th, 2022

May 21st, 2022

Bought a Nu-Flame Evo balanced flue, glass fronted fire June 2021, in February 2022 the front glass cracked. Apparently the supplier has gone bust, so I asked nu-flame if they could supply a replacement glass under the warranty to me and I would get a local Gas safe engineer to fit it. They have totally ignored my inquiry, clearly they are not concerned with customer satisfaction or helping in any way. Avoid.
Mar 15th, 2022

We bought a Nu Flame gas fire just 12 months ago so we only used it for a few times last winter! November this year It wouldnt start up so I got a gas engineer to come and look at it and to my dismay the thermocouple wasnt working! So It had to be replaced and cost me over 230. I tried to get something back from these people and in the small print this should be replaced every year! I WAS NOT WARNED PRIOR TO PURCHASE! Absolute disgrace in my view as it was expensive and I would not have bought it knowing this was going to have to be replaced every year! The previous fire we had for over 10 years never had this done! And the engineer who replaced it said he has never had to replace a thermocouple on any gas fires within 12 months of fitting! So you pay for a better quality item and get ripped off ! A very very costly mistake so beware if buying a gas fire ! Dont buy a Nu Flame.
Dec 31st, 2021