Route to cars ltd

They are the WORST car dealers in London. I bought a Volkswagen Tiguan for 5000/- 4motion Automatic. It was a Category S, when asked about it they said there was some damage to the rear of the car and it was fixed. Believing them as they were AA approved dealers I went down from Glasgow to get the car. When I went there the car was in good shape. So I picked the car. Payed the whole amount and took the delivery. On my way immediately back to Glasgow there was a collect issue, when asked about it they said to pour some water in the coolant tank, and it will run without any issues, we did the same and the problem persisted throughout our 7hrs journey. When we called they picked up twice after that they ignored my calls and msgs and did not respond from them, as I looked at the advert in auto trader they said they are not responsible for it. They did not even have the common curtesy to attend the calls and respond back. PLZ DONT BUY FROM THEM, they are cheats and greedy people.
Aug 14th, 2022

At the beginning of April I went to buy Nissan Leaf with car finance from my bank. The agent persuaded me to pay 200 deposit to take the car off the market. Prior to this they assured me the finance will be approved. We discussed the situation where the finance won't be approved and I was told that in this case my deposit would be returned, so I paid the 200 to secure the contract. 1. The car was not taken off the market upon paying deposit. 2. Bank did not approve the finance due to compliance issues pertaining to this dealer. DO NOT TRY TO BUY WITH FINANCE AS IT WILL NOT BE APPROVED. 3. Naturally I asked for my deposit to be returned, they are ghosting me and not returning my money even though I did not back off the contract and finance wasn't approved because of them. DODGY DEALER THAT DOES NOT FOLLOW THEIR OWN CONTRACTS, POLICIES OR WHATEVER THEY DISCUSS WITH CLIENTS. AVOID.
Dec 2nd, 2021

Aug 28th, 2021

From start to finish it was a genuinely great service. The staff there were helpful & very knowledgeable . Took the time to answer all of my questions without any pressure to purchase. Pleased to say that I drove home my new car very happy.
Jun 29th, 2021