Carluccio's

I have never enjoyed an meal from carluccios, but this time as my friend has chosen to come here I couldnt say no. The food at best is average, the prices are extremely over priced. Bruschetta was 7.50! For a bit of bread and cherry tomatoes! Seafood linguine was shocking, so dry and barely and seafood inside. I spent 40 and left hungry, popped to get McDonalds on the way home. I will continue to use the other Italians in Bluewater. Carluccios needs to have a look to see what their competitors are offering and learn to improve on their current prices, food menus and service. I wont be returning and wasting any more of my money!
Apr 30th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 23rd, 2023

Recommendation for vegetarians Highly recommend More
Apr 20th, 2023

Service
Apr 17th, 2023

Attempted to visit today for brunch. There was a queue of circa 20 people waiting, which began to dwindle over 10mins. By the time we could see the front of the queue, we realised not a single person was being seated. No one on host stand for over 10mins. No heads up or eye contact from a single member of staff passing by. Plenty of empty tables visible. I had to go in and ask if there were plans to seat those waiting, or if they were too busy to accommodate us. An instant reply that they were too busy to seat any more people; of course we took our leave. As an ex-GM of restaurants and bars, this kind of experience is unnecessary and honestly, unacceptable. It takes moments to stop by the host stand and let guests know there will be a wait and manage expectations. NEVER just ignore people for extended periods of time, it's exceptionally poor practice. We used to visit this Carluccios every Sunday when I was younger because it was the best, and it's disappointing this is no longer true. Justyna, I suggest you invest in training your staff to proactively manage guest expectations in future. Short staffing isn't an excuse.
Apr 18th, 2023