Moat Homes

I have had the misfortune to deal with this company because i share a bridge with my neighbour who's property is owned and so called managed by moat. The bridge apparently needs replacing, something that was decided nearly a year ago. My first complaint is that I found a group of guys taking my bridge apart to assess the damage. This would have been fine if they had actually bothered to consult me. One of the guys was extremely rude and condescending towards me. They have then tried to bully me into a design of replacement bridge that I don't want. I suggest that I find someone else, which was approved. I find someone who then jumps through hoops to ensure he has the right insurance even purchasing the expensive steels as instructed by moat. Now nearly 1 year later they have decided that they don't want him to do the job. I am now being dictated to about who THEY want to do the bridge. A man who stood there a year ago being rude to me. Throughout this whole saga they have barely communicated. They have also created unnecessary cost and effort to the builder. They have no respect for anyone
Apr 25th, 2023

Apr 12th, 2023

The communication is horrendous. I am wanting to sell and move out of the scam ownership scheme and it is impossible as no one will respond to emails. they pass you onto a non existent team. Constantly trying to bill residents for damages that aren't caused by us. Constantly putting rent and service charges up and when something breaks like our lift will take weeks to repair. My partner had a c section and had to try and walk up 5 flights of stairs because of the lift. Moat knew about this as I had called multiple times but did not care in the slightest. Please, do not move to a Moat home. I will up this to two or three if they bother to get in touch with me...
Mar 20th, 2023

I've recently moved into a Moat property. The handover of the property was delayed, however Harry the sales manager has done everything to reduce the impact. I am overall happy with the service they have provided and currently enjoying our new property very much.
Feb 28th, 2023

yea moat are very good as the process of moving and buying you get in a few year down the line you get guttering leaking lights out and have to wait nearly a year to fix anything and customer service useless then give the reviews you give look at the complaints after moving in then give your views moat are not very good at fixing things when problems start has any one else experienced this i like to know many thanks
Feb 23rd, 2023