Isle Valley Vets, Yeovil

Great vets for cats. I always make use of the cat waiting room. Always had good service and vets that are confident dealing with my occasionally feisty cat!
Apr 19th, 2023

Isle Valley have always made time to see our pets as soon as we have had concerns. They are friendly, caring, compassionate and professional - from the minute you enter to the minute you leave.
Mar 25th, 2023

First time attending this practice, staff pleasant and polite. Easy to find and park.
Mar 4th, 2023

My beautiful little cat Lola sadly had to be put to sleep yesterday. Im heart broken . She was diagnosed with heart disease following a blood clot in November 2021. I initially saw Claire who was absolutely amazing and so caring - I couldnt have asked for a more wonderful vet at such an horrendous time. She also spoke to me on the phone regularly to see how Lola was doing. Yesterday I had to rush Lola in as she was struggling to breathe and had lost the use of her back legs - another blood clot. Although they were busy Rachael saw us very quickly which I was so grateful for. Rachael and Emily were so lovely and gave me the time and space to say goodbye to Lola. Thank you so much for everything you have all done over the past months. I feel so grateful to have such a wonderful veterinary practice - always friendly and caring xxx
Apr 19th, 2023

I have been with this practice over 12 years and theyve always been wonderful. However, the locum during covid had used the vaccination Id come for that morning even though they said it would be kept for my animal, so I had a wasted journey and had to register him elsewhere (puppy, second vac had to be same product which isle valley now didnt have). Not impressed, she was terse too (not forgotten) and its not convenient having pets at different practices. Now Isle Valley is owned by a corporate co., I feel there is more emphasis on taking the money than the customer and their pets well-being. I have spent a fortune (approx 3k) over the last year but theres no longer any continuity, or overnight facilities. The fabulous vet Inge? who went the extra mile with saving one of my dogs life, recently left (huge loss for Isle Valley), and the amazing locum Nicolas who saved my cats life left before my cat was due to have her follow-up today! How sad, I wanted him to see the miracle. Recently Claire the vet kept me waiting 55 minutes without an apology. That meant she couldnt take my cats bloods etc there was no time as I had to take my (other) dog to the other vet for his annual appointment which Id already put back! (annoyingly THEY kept me waiting 35mins but did apologise). So I had to return with the cat another day that week and pay another consultation fee with Nicolas - it was reduced but should have been waived as it was their fault I had to wait 55minutes, and return (this time when I was hardly kept waiting the receptionist did apologise). Today I was running 13 minutes late, completely my fault, not theirs but I didnt feel valued. When the balls on the other foot the customer receives no understanding you can wait, well see if we can fit you in later it sounded doubtful, then the other receptionist said about 45mins - not, so sorry, its the best we can do, hope you understand, it could be sooner. I do understand how difficult and annoying lateness is, but why was I late? Some sympathy would have been welcomed! Unlike them previously Id apologised on arrival. Sadly, this, combined with the lack of continuity I feel I have to find an alternative practice now. Shame, on all fronts. I have 4 animals, they all need treatment but this is too stressful. Dont be put off by my personal experience, you may have better, and it IS a good practice. Theyre short of vets (like many practices) but have plenty of receptionists who would do well to put the customer first rather than just focus on screens and taking payments. She had to ask who I was, I could only have been one of two people, she could have guessed and at least asked how is she, the cat doing? The practice has lost its personal touch.
Apr 11th, 2023