Isle Valley Vets, Yeovil

Hours
Chamber Rating
-
A J (AJC)
Apr 19th, 2023 -
Clare Berry
Mar 25th, 2023 -
Steve Howard
Mar 4th, 2023 -
Liz Mitchell
Apr 19th, 2023 -
Nkki Greenleaf
Apr 11th, 2023
Contact Info
- (193) 531-0930
Questions & Answers
Q What is the phone number for Isle Valley Vets, Yeovil?
A The phone number for Isle Valley Vets, Yeovil is: (193) 531-0930.
Q Where is Isle Valley Vets, Yeovil located?
A Isle Valley Vets, Yeovil is located at Matt's Ln, Stoke sub Hamdon, eng TA14 6QE
Q What is the internet address for Isle Valley Vets, Yeovil?
A The website (URL) for Isle Valley Vets, Yeovil is: http://www.islevalleyvets.co.uk/
Q What days are Isle Valley Vets, Yeovil open?
A Isle Valley Vets, Yeovil is open:
Friday: 8:30 AM - 8:30 AM
Saturday: 8:30 AM - 8:30 AM
Sunday: Closed
Monday: 8:30 AM - 6:30 PM
Tuesday: 8:30 AM - 6:30 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Q How is Isle Valley Vets, Yeovil rated?
A Isle Valley Vets, Yeovil has a 4.9 Star Rating from 50 reviewers.
Hours
Ratings and Reviews
Isle Valley Vets, Yeovil
Overall Rating
Overall Rating
( 50 Reviews )
A J (AJC) on Google

Clare Berry on Google

Steve Howard on Google

Liz Mitchell on Google

Nkki Greenleaf on Google
Now Isle Valley is owned by a corporate co., I feel there is more emphasis on taking the money than the customer and their pets well-being. I have spent a fortune (approx 3k) over the last year but theres no longer any continuity, or overnight facilities. The fabulous vet Inge? who went the extra mile with saving one of my dogs life, recently left (huge loss for Isle Valley), and the amazing locum Nicolas who saved my cats life left before my cat was due to have her follow-up today! How sad, I wanted him to see the miracle.
Recently Claire the vet kept me waiting 55 minutes without an apology. That meant she couldnt take my cats bloods etc there was no time as I had to take my (other) dog to the other vet for his annual appointment which Id already put back! (annoyingly THEY kept me waiting 35mins but did apologise). So I had to return with the cat another day that week and pay another consultation fee with Nicolas - it was reduced but should have been waived as it was their fault I had to wait 55minutes, and return (this time when I was hardly kept waiting the receptionist did apologise).
Today I was running 13 minutes late, completely my fault, not theirs but I didnt feel valued. When the balls on the other foot the customer receives no understanding you can wait, well see if we can fit you in later it sounded doubtful, then the other receptionist said about 45mins - not, so sorry, its the best we can do, hope you understand, it could be sooner. I do understand how difficult and annoying lateness is, but why was I late? Some sympathy would have been welcomed! Unlike them previously Id apologised on arrival.
Sadly, this, combined with the lack of continuity I feel I have to find an alternative practice now. Shame, on all fronts. I have 4 animals, they all need treatment but this is too stressful. Dont be put off by my personal experience, you may have better, and it IS a good practice. Theyre short of vets (like many practices) but have plenty of receptionists who would do well to put the customer first rather than just focus on screens and taking payments. She had to ask who I was, I could only have been one of two people, she could have guessed and at least asked how is she, the cat doing? The practice has lost its personal touch.