Broad Paul Fitness Solutions Ltd

Awesome service. Paul visited today to fix & service my JTX running machine. What a top guy. Clearly knowledgeable (should be after 40 years in the game! Haha). Friendly and professional. Sorted the issue quickly and made sure everything was in tip top order on leaving. Thank you so much. Great service. Will definitely use in the future. Highly recommended.
Apr 11th, 2023

Very happy with the service from Paul Broad and from the manufacturer. Went out of their way to accomodate my limited availability to rectify the faults on my cross trainer. Paul arrived on time and quickly fixed the problem. A very pleasant and professional man. Would definitely recommend.
Nov 20th, 2022

Spoke to Jo Broad the Director's PA/Office Manager through emails about some spare cables for our multi gym. Jo was very helpful with sending me a quote for the replacement cables and Jo also emailed me a colour coded diagram of where each cable is connected and goes around pulleys which i truly appreciate. Thankyou Jo
Nov 17th, 2022

POOR COMMUNICATION & INADEQUATE REPAIR. This company won't get back to me. We had to use this company as we had a Nordic Trac Treadmill and Noric Trac informed us this was the only company who could fix our equipment. Sadly after waiting over 8 weeks for the call out (parts were on order), our treadmill is still not repaired and working, even after they decided to replace all parts. (informed us it was best practice). I contacted the office to inform them that the treadmill was still not working and the lady I spoken to was very rude and very unhelpful. I was informed I would get a call back, I did not, 3 calls later and Im still waiting for a call back to rectify the problematic repair they carried out. Now I cannot get hold of the company. I would normally refrain from leaving reviews and give the company the opportunity to rectify any issues prior to posting my personal experience, however sadly, they have given me no other option. I can't tell people to avoid using this company but I hope others take note of my situation and also Nordic Trac equipment if this is there only local service company.
Oct 2nd, 2022

Awful service - Im fed up with this company recommended directly by NordicTrack! My advice to them would be find another Northwest company to outsource to and avoid really annoyed customers! 3 times Ive called now with a simple request to book an engineer, theyre polite enough take all your details down to the model number etc then you chase days later after not hearing and they nothing about you! Awful
Mar 17th, 2022