Hanley Post Office

Amazing service by tash! We a little late after closing and still was willing to look after us. Beard was also fresh and on fleek ;)
Apr 25th, 2023

Absolutely dreadful! One person working on the till while the other one speaks on the phone. Horrific customer service. First time they sent me to pick up my parcel in the Stoke depot while it was there the whole time. Cashiers look down on you and speak in a patronising manner especially if you are a woman. The person couldnt locate my parcel that was in one of the drawers and he asked me to return to the huge queue AGAIN! Surprise, quelle surprise my parcel was there!
Apr 10th, 2023

On 5 separate occasions, this post office has claimed not to find the parcel that I was there to pick up. I am not exaggerating. On every single occasion they have found the parcel, looking just a little bit harder. On one of the occasions, I was even sent to the main local depot that is far away by the train station, where they also couldnt find the parcel, simply because it was HERE all along. The man with the big beard in there didnt even bother to check at that instance, he just made up his mind the parcel wasnt there. On another of the occasions, it ended in a nasty discussion, which - guess what - it was me as the customer who was at fault according to them. They still found the parcel looking a bit harder - still my fault apparently. Showing the email that confirms that the parcel indeed should there didnt help. If you value yourself, send your parcel to a different post office. Just go somewhere else. Anywhere else. Do you really want to risk not getting your parcels?
Apr 7th, 2023

Useless, counter staff had to keep going off the ask the managers advice which I understand but as that the manager had no experience it was hard to make any progress
Mar 8th, 2023

As it is my local Post Office, I am a frequent visitor and have been for a number of years. I go to to this branch at least 1-2 times a week. Over the last 6 months or so there has been a significant amount of progress. I am really pleased to see this. The queue is much shorter and customers are dealt with promptly. The staff are very helpful, polite and friendly. I would say the hold up is now due to customers lack of preparation and not having what they need with them or not being clear on what service they would like. Overall, I am really happy with the service and recent improvements.
Feb 23rd, 2023