Hanford Day Nursery

Kids planet what can we say? Our children had been attending for 3 years with Hanford Day Nursery and when it was taken over by Kids Planet we understandably had our concerns. As soon as the staff from Hanford Day Nursery left it became a disaster. No work was ever sent home, all the toys and play equipment was removed from the rooms and the children were left unsupervised as the staff 'were too busy' I was also informed 'we are 110% over child to adult ratio. Son came home in nappies that weren't his and clearly not been changed all day due to the red chafing marks. We attended an open day where we witnessed children climbing through a broken window of a shed onto a chair and playing with a sand tray that was empty. Staff made various comments about how the children flooded the toilet area but nothing to stimulate them. No progress reports, app filled in wrong. For what you pay for a Nursery this place isn't worth it. My children will be much happier in there new nursery and achieve much more. They will stop crying every morning and be excited. Good luck to this place they will need it.
Jun 5th, 2022

We have recently moved our son from this nursey. It changed hands from Hanford Day Nursery and Kids-planet took over. Since the change over there has been nothing but issues. My son is 2 and was the Explorers room. The staff were not welcoming, appear uninterested in being there, and aways gave generic handovers. When his key worker changed, we werent told, nor she did make contact to introduce herself. We never knew what my son had been up to that day, he hasnt come home with one piece of work in his time in that room. We never receive any updates on his milestone or development. The only communication was the monthly invoice email, when they wanted their fees paying. He would come home in different nappies that we have provided the nursery with. Whos they are and where ours got used. No idea. My sons 2nd birthday, we sent in a cake for him to share with this friends. At pick up my husband asked if he had a good day and if everyone liked the cake. The response he got was what cake. My husband had to remind them AGAIN it was our sons birthday. The staff member responded with oh they can have it tomorrow. - My son doesnt attend on Wednesdays, which you would think his key worker would know. But for me, that wasnt the point. The point was it was his birthday that day!!! We also later found out that week, that my son and the other kids never even got the cake in the end anyway and the staff ate it!!!!!!!!! I am beyond disgusted. We decided to pull our son from this setting and we gave the nursery the required notice period as per as our contractual agreement, however as I had escalated the issues to the area manager, we werent required to full fill this and my son only did 2 weeks before he moved to a different nursery. Even on my sons last day.. he was handed over. with absolutely nothing, no work he had completed, no development records and none of the items we had provided, nappies etc. They didnt have chance to get it together. Given the circumstances you would think staff would have double checked to make sure everything were collected and ready - to make up for the precious lack of complacency shown on multiple occasions. If these could not be collected together in preparation for this last day then there is seriously something not right with the nursery. No work to show for his time there.. No photos of the fun he had No development checks of his milestones or achievements. . Heartbreaking as a parent. . Concerning as an educator, myself.
Oct 18th, 2021

Sep 14th, 2021

Fantastic place.. The staff are amazing. Great indoor and outdoor play areas - loads of different activity zones - the kids love being there
Oct 26th, 2020

Brilliant and dedicated team, there have been issues along the way but with an approachable team, open dialogue and true dedication from the staff, these have been resolved. Our little one has learnt lots and is excelling in preparation for reception classes.
Jan 12th, 2019