The Co-operative Bank

Thank you for such brilliant service today...sent me out a new card after my contacrless card stopped working...Linda was amazing. Great service.
Apr 3rd, 2023

Everytime I have problems I try to call you never ever get any answer and most of the time you don't help at all I'm going switch banks this is one of the worst banks I've ever had nothing but problem after problem nothing but a joke
Mar 1st, 2023

I have been trying to set up online banking with the Co-op Bank at Hanley for some weeks. It is an absolute nightmare to the point where I am getting very close to simply closing my Smart Saver account and transferring the money to another bank where I do have online banking without any trouble. Following instructions from staff I enter details to open my online access to my account only to be asked for a six digit code no one has provided to me. So I return to the Bank where a very helpful member of staff tells me how I should proceed to set up the access using my computer by sending an e mail to me with a one off start code that will allow me to set up the online access. Having returned home no e mail arrives so a dead end again. Try telephoning Co-op Bank and told there is a minimum 15 minute wait to speak to someone so I abandon that idea. Having spent months with several visits to the Bank to get my account Smart Saver Card to allow me to access machines without success I cannot accept this Bank is offering anywhere near a reasonable standard to customer service when every time I have a problem I need to travel several miles into the city centre to visit the bank in person in an attempt to resolve issues. In fifty years of banking I have never experienced such terrible service. The only reason I keep my account with the Co-op Bank is to support the idea of "ethical" banking but I am coming to the conclusion the price of atrocious service and all the uncertainty and anxiety about what is happening with the money in an account I can't access is simply not worth it !
Feb 1st, 2023

Slow service
Jan 13th, 2023

Been with the Co op for years now and wouldn't change.
Nov 25th, 2022