One More Bear

Aka One Less Care I've had 2 experiences in this shop both times receiving absolutely shocking customer service, it was the same woman on both occasions and I can only assume she must be a part time Saturday worker as her heart is clearly not in the role...either that or she simply lacks decent people skills and customer service basics! As soon as you enter the store there is silence followed by an atmosphere found in a library/graveyard we said hello and nothing back Visit 1 - Politely asked if Trentham members received the 10% discount to be met with one answer no ' we don't need to'.... frosty Karen vibes Visit 2 - Months later (give everyone a second chance) looking to purchase 2 items so asked if there was any deals on offer as other stores within Trentham have be known to offer this or deals 'No we don't need to they fly off the shelves' this is a fair enough comment but business basics surely open the door to selling more product? Anyway I will be shopping on-line directly with the brand going forward and avoiding the doom and gloom of this shop in the future. For reference both visits were as a family I can only pray my daughter didn't pick up any of these bad habits / attitude.
Apr 19th, 2023

Lots of selection from toys to collectable bears.
Apr 16th, 2023

Love all the special bears
Apr 3rd, 2023

Visit here on a regular basis for the Jellycat stock. Great to buy some in store, order for click and collect, and to order for delivery too. My fave shop in Trentham!!
Mar 20th, 2023

Lovely shop and selection of bears to buy. Could have bought an awful lot more in this store with the quality and quantity of options. One pushy staff member would not detract from visiting again
Mar 8th, 2023