Nicholas Humphreys Estate and Letting Agency - Stoke-on-Trent

Wish I could give it 0 stars, the properties look lovely when viewing but failed to mention that when moving in I will encounter no end of problems such as flooding in the kitchen from loose pipes, damp in all the walls, mould, no heating, broken boiler that also leaks and have to manually open the valve every time we require hot water, broken locks, broken glass and dirt throughout the property (despite the professional cleaning service which we were told would happen prior to moving in) plus no working lamps all just for decoration for some reason. Its currently October and weve had no heating since moving in (July) despite reporting it multiple times over the past few weeks now the colder nights are setting in. No one at the office seems to know whos responsible for picking up these reports or where they end up therefore nothing gets done unless you keep going down to the office to voice your concerns. My previous 2 years I was with a different company and I had no issues like this , this year because the houses looked so nice online I thought Id venture out and give Humphreys a try, will not be recommending to any students and will not be rebooking next year, not worth the amount of stress.
Oct 30th, 2022

Great staff and great service
Sep 18th, 2022

Always been quick and helpful with any repairs and problems with the house
Jun 1st, 2022

May 26th, 2022

May 23rd, 2022